Customer Success Agent

Job title:

Customer Success Agent

Company

Nexi

Job description

Job Description:Why join us in 2025?
Think of the digital tools we use daily – from virtual shopping to contactless payments. They’re shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Retention Specialist, this is what you can expect from us

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Sponsored sports activities
• Referral bonuses for recommending new team members to join the company

About your future roleJoin our vibrant, results-driven team as a Retention Specialist where you’ll play a key role in building strong, lasting relationships with our valued customers through inbound and outbounds calls. You’ll actively engage with customers, addressing their needs, resolving concerns and improving customer satisfaction.Working alongside talented professionals, you’ll have the opportunity to directly influence client success and company growth.This is a role where your communication skills, problem-solving abilities, customer-first mindset will be a key to success.The team is based in Vallila, Helsinki.Your key responsibilities in this role will be:

• Connecting with our existing customers through inbound & outbound calls
• Retain our merchant customers from across various industries by successfully upselling, cross-selling and re-negotiating contracts.
• Contributing and exceeding personal and team KPI’s
• Contribute to the team atmosphere with a positive, optimistic and open mindset
• Cooperating with rest of the Merchant Services teams to continuously develop our business

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it’s your potential that sets you up for success in your daily tasks.Qualifications needed to be successful in this role:

• Proven track record of high performance from sales, customer service or retention, within Telecom, Fintech, insurance – or other relevant industry
• Fluent in Finnish, English at business level, Swedish is a plus
• Strong communication and problem-solving skills with a customer-first mindset
• Ability to identify customer pain points and create strategies to address them

Additional skills and experience that would make you stand out:

• Highly effective
• Persistence
• Self-motivated and able to work independently and with the team
• Proactive, results-oriented and structured in your way of working

Apply now!If this opportunity resonates with you, we’d love to hear from you!Please apply at your earliest convenience. We’ll be reviewing applications continuously and closing the position once we’ve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.By exploring this job opening, you’re one step closer to joining us. We’re excited to learn more about you!Responsibilities:Qualifications:

Expected salary

Location

Suomi

Job date

Wed, 12 Mar 2025 23:45:22 GMT

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