Customer Success Manager

Job title:

Customer Success Manager

Company

LeadDesk

Job description

Nice to meet you! I’m , a Talent Acquisition Partner at LeadDesk. Together with , our VP Customer Success, we’re strengthening our team in Sweden. Our new team member will be working withA Customer Success Manager will play a pivotal role in fostering long-term customer relationships, driving customer satisfaction, and ensuring the success of our clients. The primary responsibility is to understand our customers’ needs, provide exceptional support, and work proactively to help them achieve their goals through our products or services.
The CSM will be new customers contact point, and will lead a new onboarding from order to delivered.What’s in it for you

• This is a pivotal role that will significantly influence the strategic direction of product offerings. You will play a key role in delivering complex products more systematically, faster, and with greater impact.
• You’ll be at the forefront working closely with cross-functional teams to ensure alignment with our strategic vision.
• Opportunity to enhance your product management skills and advance your career in a dynamic and fast-paced environment.
• Flexible office hours and a hybrid work model: Enjoy a mix of remote and onsite work (3 days a week) at our Sweden office.
• Join a publicly listed SaaS company that develops its own technology and is committed to innovation.
• Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting.

What you can expect as a Customer Success Manager

• Providing training and resources to help customers maximize the value of our products or services.
• Collaborating with customers to understand their unique goals, challenges, and requirements, and tailor solutions to meet their needs effectively.
• Identifying opportunities for upselling or cross-selling additional products or services that align with the customer’s needs.
• Gathering feedback from customers to gain insights into their experiences and relay this feedback to internal teams for product/service improvement.
• Collaborating with customers to develop and execute success plans, outlining clear objectives, milestones, and KPIs to measure progress.

Customer Relationship Management

• Developing and maintaining strong, trust-based relationships with assigned customers, serving as their primary point of contact.

Customer Onboarding

• Guiding customers through the onboarding process, ensuring a smooth and successful transition to our products or services.
• Product Knowledge
• Develop a deep understanding of our products or services and stay up-to-date on updates, features, and best practices.
• Customer Training

• Needs Assessment

• Account Growth

• Customer Feedback

• Customer Success Planning

This is where the match happensMust-haves

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Strong technical understanding and genuine interest in technology
• Proven experience in customer success, account management, or a related role.
• Ability to understand and communicate technical concepts.
• Fluent in Swedish and English; proficiency in Norwegian would be an advantage and considered a plus

Practicalities (example, change as agreed)

• Your location: Sweden Metropolitan area
• Work permit in Sweden
• Start date: As soon as possible
• Work model: Hybrid
• Working hours: Flexible
• Employment: Full-time and permanent

What’s nextWe can’t wait to meet you! Apply today or latest by 30th August’25For more information, please reach out to Shweta Malhotra from the Talent team by email: ext-shweta.malhotra(at) leaddesk.com.LeadDesk brieflyAt LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeaderWe welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we’re committed to providing equal opportunity for all employees and applicants.

Expected salary

Location

Stockholm

Job date

Sat, 16 Aug 2025 22:52:17 GMT

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