Customer Support Agent

Job title:

Customer Support Agent

Company

Karma

Job description

At Karma, we’re transforming hospitality through sustainable, tech-driven solutions. As we grow our Swedish operations, we’re seeking Customer Support Superstar to join our mission of making hospitality effortless.We offer an opportunity to shape the future of restaurant technology in a collaborative, innovative work environment.Core responsibilitiesProvide responsive support via phone, email, and chat platforms (intercom)Resolve customer inquiries with attention to detail and efficiencyTrack and analyze support metrics to maintain service excellenceCollaborate with the onboarding team on customer success initiativesDocument customer interactions and identify improvement opportunitiesWhat you’ll bringNative-level fluency in Swedish and EnglishPrevious customer service experienceStrong technical skills with CRM systems and other digital toolsExcellent problem-solving and communication skillsAbility to work independently and adapt to changing prioritiesCareer DevelopmentWe believe in promoting from within. Customer Support Agents who show initiative, leadership potential, and consistently deliver exceptional results will be considered for management roles as our team grows. We’re looking for people who want to grow with us and take ownership of their career development.Karma is on a mission to reduce food waste and help businesses thrive. Our innovative platform connects consumers with surplus food from restaurants, cafes, and grocery stores, offering delicious meals at a discounted price. But that’s just the beginning. We call that Karma Save.With Karma Serve, we’ve taken our commitment even further. This smart solution with QR codes at restaurant allows businesses to boost their bottom line, simplify their workday.At Karma, we’re not just fighting food waste – we’re creating smarter, more sustainable ways for businesses to operate. Join us in making a positive impact on the environment and the way we enjoy food.

Expected salary

Location

Stockholm

Job date

Thu, 19 Jun 2025 02:52:57 GMT

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