Customer Support Engineer

Job title:

Customer Support Engineer

Company

SR Technics

Job description

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. As a Customer Support Engineer you will: Provide technical support, definition and implementation of engine work scopes in agreement with the customer.Your tasks

• Actively support by identifying, participating or leading in problem solving activities or initiatives
• Preparing and defining engine work scopes of the engine model CFM56 / PW4000 for engine shop visits with regard to customer requirements, SR Technics technical standard and contractual obligations
• Optimizing of the Workscope in regard of performance, reliability, shop visit costs and turnaround time
• Technical customer support for these engines during the shop visit
• Defining and improving the technical standard and maintenance concept of the CFM56 / PW4000 engines and engine components considering the aviation requirements according to EASA Part 145 and all quality and commercial aspects
• Preparing reliability analysis and continuously updating and improving the Engine Maintenance Program
• Sales Support
• Executing damage event investigations and issuing investigation reports
• Technical assistance for engine maintenance and piece part repair organization
• Interacting with OEM’s and vendors to improve reparability and reliability of engine parts and components
• Supporting commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
• Executing and participating at technical customer co-ordination meetings

Your Profile

• ETH, BSc, FH or HF
• Aviation MRO industry experience
• English B2
• German is a plus

We offer We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below: www.srtechnics.com/careers/employee-benefitsIf you wish to apply to this position, kindly fill out the application form.For other inquiries please contact us at: globalrecruitment@srtechnics.com Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.

Expected salary

Location

Zurzach, Argovie

Job date

Fri, 08 Aug 2025 22:04:53 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.