Customer Support Representative for Danish and English Speaker

Título do trabalho:

Customer Support Representative for Danish and English Speaker

Empresa

[item_empresa]

Descrição do trabalho

Job Summary:We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role, you will serve as the first point of contact for our Danish- and English-speaking customers, providing high-quality support via email, chat, and phone. The ideal candidate is empathetic, solution-oriented, and passionate about helping others.Key Responsibilities:Respond to customer inquiries in Danish and English through email, chat, and phone.Provide accurate, timely, and effective solutions to a variety of customer issues.Guide users through troubleshooting steps and explain product features clearly.Document customer interactions and feedback in internal systems.Escalate complex issues to relevant departments when necessary.Maintain a high level of professionalism and empathy with customers at all times.Follow internal procedures and contribute to improving support documentation.Required Qualifications:Fluent in Danish and English (both written and spoken).Experience in a customer service, support, or call center environment is preferred.Excellent communication, interpersonal, and problem-solving skills.Ability to multitask and handle a high volume of customer interactions.Strong attention to detail and ability to work independently.Basic computer literacy and experience with customer support tools (e.g., Zendesk, Salesforce, Freshdesk) is a plus.Preferred Skills:Familiarity with CRM systems and ticketing platforms.Experience supporting SaaS, e-commerce, or digital platforms is an advantage.A proactive, can-do attitude and willingness to learn.What We Offer:Competitive salary and benefits.Flexible working hoursA multicultural, collaborative, and supportive team environment.Opportunities for growth and development within the company.Regular team-building activities and recognition for excellent performance.

Salário esperado

Local

Lisboa

Data do trabalho

Mon, 02 Jun 2025 22:19:03 GMT

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