Customer Support representative (Swedish and Danish language)

Job title:

Customer Support representative (Swedish and Danish language)

Company

Wolters Kluwer

Job description

Are you curious, tech-savvy, and love helping others? Do you want to kick-start your career in a supportive, international environment where learning never stops? At our company, you’ll work with market-leading software, collaborate with experienced colleagues across Scandinavia, and gain hands-on experience with real customer challenges. You’ll be part of a team that values growth, innovation, and teamwork—where your ideas are heard, your development is supported, and your work truly makes a difference.About the RoleWe’re looking for a Customer Support Specialist to join our Nordic team and support customers in both Sweden and Denmark. You’ll be the go-to person for helping users with our Tax and Accounting software products—answering questions, solving problems, and making sure they get the most out of our tools.Our software helps accounting professionals and small businesses manage everything from annual reports to digital signatures and practice management. It’s powerful, but user-friendly and your job is to make sure our customers feel confident using it.You’ll be part of a tight-knit team of support professionals who are experienced, collaborative, and know how to have fun while delivering great service. We work closely with colleagues in sales, product, and development, so you’ll be right at the center of things.What You’ll Do

• Help Swedish and Danish customers with questions about our software (via phone, email, and support portal)

• Support users of products like Capego, Finsit, SmartSign, and more

• Accurately log and manage cases in our CRM system (Salesforce)

• Work closely with our Danish colleague in Aarhus to support local users

• Create helpful content for our digital support portal (FAQs, guides, etc.)

• Collaborate with product specialists, sales, and development teams

• Learn how our systems work and grow your technical skills over time

• Participate in internal projects to improve support and customer experience

• Deliver on key performance indicators (KPIs) and contribute to team goals

What We’re Looking For

• You speak Swedish , Danish fluently (or are confident in both) and are confident in English too

• You’re comfortable with computers and like figuring out how things work

• You’re not afraid to ask questions, test things out, and learn by doing

• You enjoy helping people and solving problems

• You’re a team player who wants to grow and contribute

• Are eager to learn—we’ll teach you everything you need to know about tax and accounting software

• Willingness to do the occasional travel between Denmark and Sweden

Bonus Points If You…

• Enjoy exploring tech and software tools
• Have some experience in customer service or support (but it’s not a must!)

• Are curious about how digital products are designed and used

• Have a background in IT, economics, or business—especially if you’ve studied accounting

Why Join Us?

• Be part of a market-leading company serving top accounting firms across Scandinavia

• Join a diverse and experienced team that supports each other and grows together

• Get a structured onboarding and training plan to set you up for success

• Enjoy a hybrid work model with up to 3 days of home office per week

• Work in a role that offers career development—many of our team members have moved into product, sales, or professional services

• Help shape the future of digital customer support and contribute to our growing AI-powered support platform as we are preparing for the future of customer support by gradually transitioning away from phone-based service.

• Make a real difference for our customers every day

Ready to apply?
If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you. Whether you’re fresh out of school or looking for your next challenge, this could be the start of something great.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Expected salary

Location

Aarhus, Midtjylland

Job date

Thu, 29 May 2025 05:58:46 GMT

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