Customer Visit Manager

Job title:

Customer Visit Manager

Company

Axis Communications

Job description

Job Title Customer Visit ManagerJob DescriptionDo you want to work in a growing, innovative company with a strong focus on people and culture? Are you passionate about driving customer engagement and fostering relationships that go beyond the ordinary? We are now looking for a Customer Visit Manager that will make sure we provide that extraordinary experience for our customers and partners when visiting Axis!Your future teamThe Partner and End Customer Marketing team is a global sales and marketing function dedicated to creating demand, elevating the customer experience, and fostering loyalty among our valued customers and partners. We are a team of passionate marketers who will inspire you, challenge you, and be there for a chat over morning coffee.At Axis, our customers and partners are at the heart of everything we do. When they visit our headquarters in Lund, we aim to provide them with an unforgettable experience. To achieve this, we are seeking a Customer Visit Manager who can design and deliver exceptional experiences that extend beyond business, leaving a lasting impression.What will you do as Customer Visit ManagerCollaborate and Connect: Work together with a cross-functional customer visit team and other key stakeholders to ensure that the customer experience is personalized, memorable, professionally enriching, and contributes to our mutual goals. Your collaborative spirit will foster strong relationships both internally and externally.Lead and Innovate: As the primary organizer of customer visits, you will take full ownership of delivering exceptional visitor experiences. You will drive the strategic development of the customer visit process to enhance the overall experience while achieving productivity gains and improving business efficiency across the organization. In this role, you will oversee master scheduling, handle dynamic changes with agility, and collaborate with internal teams to align visitor needs with the most relevant and available resources.Drive Success: Your creativity and leadership will be key in tailoring each visit to align with our customers’ key business priorities and schedules. We want to provide a high-quality customer experience that sets us apart from the competition – delivering value for both our visitors and our business.Your responsibilities include

• Driving the strategic development of the customer visit process at our headquarters in Lund.
• Managing the master scheduling of customer visits.
• Leading cross-functional collaboration with the customer visit team, account managers, HQ co-hosts, and relevant subject matter experts to plan and professionally execute tailored and unique customer visits.
• Communication with the sales and marketing organization globally.
• Participation in the development of future visitor experience initiatives.

Who are we looking for?To be successful in this role, we love for you to be outgoing, socially experienced with strong collaboration and communication skills. Service minded with an excellent sense of quality in delivery of customer meetings. Good at planning and structured in your way of working. We also see that you are:

• Curious with a great ability to understand visitor needs.
• Creative and an agile problem solver.
• Experienced in international and multi-cultural professional environments.
• Comfortable with informal leadership and cross-functional collaboration.
• A great team player who likes to create results together.

What Axis have to offer
By joining Axis, you will embark on an exciting journey of personal and professional growth. We will offer you a great introduction to Axis with training. Our team will support you but also listen to your experiences and give you freedom to explore and realize your ideas. We are a fast-growing company that can offer you great career opportunities and a competitive package of benefits. In exchange for your dedication, Axis offers you a job in an open, friendly, and professional environment. We work in an innovative and global organization that takes great pride in delivering world-class, high-quality products, services, and solutions to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. You will have a role where your operational effort really will be of great impact to the overall success of Axis.We want you to enjoy working with us, which is why we offer benefits such as flexible working hours, morning “fika” every day, Friday cake, company bonus, wellness allowance, health insurance and your very own Axis bicycle – to name a few.We also provide a brand new training facility free for every Axis employee. You can see it hereWe believe in sustainability, equality and inclusion. Read moreAxis is an organization that values creativity and promotes teamwork and openness. With us you will grow both personally and professionally. You will be part of a team of great colleagues that enjoy going to work in the morning.Ready to Act?Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.In case of questions, please reach out to the recruiting manager, Karin Brits, Director Partner & End Customer Marketing –Type of Employment Permanent EmploymentPosting End Date 2025-02-04Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.About Axis CommunicationsWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.Let´s create a smarter, safer worldFor more information about Axis, please visit our website .Listen to

Expected salary

Location

Lund, Skåne

Job date

Thu, 09 Jan 2025 00:47:05 GMT

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