Deputy Soft Services Manager

Job title:

Deputy Soft Services Manager

Company

ABM

Job description

LOCATION: Gyle Shopping Centre, Edinburgh EH12 9JXSHIFT PATTERN: VARIOUS SHIFTSWORKING HOURS: 45 HOURS PER WEEKSALARY: £40,000.00 per annumIf you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at . We’re here to help!Role Overview:To support the Soft Services Manager in meeting daily delivery needs across the required service areas. This individual will assist in the management the wider site team and ensure the highest standards of cleanliness, security and maintenance services are provided at all times.This will encompass the management of day-to-day delivery across the site, oversight of the wider site team, site-level HR and resourcing management, shift and roster management, H&S management, budgetary management, performance management and compliance management.This individual will also act as the primary site-lead in the Services Manager’s absence, such as in the event of holiday, or sickness, as well as other unexpected absence.Key responsibilities· To share responsibility for the management of the site with the Services Manager, including service delivery oversight, budget maintenance, continuous improvement, recruitment/resourcing and customer relationship management· To liaise closely with the wider site team to provide full operational support and guidance· To provide direct support during problematic situations, issues or emergencies in order to identify prevailing issues and rectify these, ensuring no drop in service quality or disruption· To be involved in the monthly report and review process, including carrying out daily inspections and weekly audits· To be a key point of escalation within the site team· To offer support to the wider account management team and identify problematic areas within the operations process and be pro-active in addressing and rectifying these areas.· To maintain the service delivery goals in terms of quality, productivity and profitability.· To carry out regular meetings with the site team and customer representatives· To be the acting site manager when the Services Manager is on holiday or is otherwise absent· To support in the training, development and mentoring of the wider site teamRequired skills & experience· Detailed knowledge of cleaning & security delivery, preferably within retail environments· Proven people-management experience· Minimum 2/3 years’ operational management experience· Excellent written and oral communication skills· Fluent / business-level English· Strong organisational and time-management skills· Problem solving capabilities· IT Literate (MS Word, PowerPoint, Excel, etc)· SIA licence (desired)· Cleaning training e.g. City & Guilds or BICSc (desired)· M&E awareness / training e.g. City & Guilds (desired)BenefitsWe’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit ourABOUT USABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Expected salary

£40000 per year

Location

Edinburgh

Job date

Fri, 01 Aug 2025 22:51:04 GMT

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