Nexusbal
Job title:
English speaker User Support Coordinator for Banking industry
Company
Nexusbal
Job description
Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We’re looking for a skilled professional to join our team and make a real difference in our customers’ lives.Mandatory Eu passport ( no Visa sponsorship)What You’ll Do:
- Resolve customer queries via chat, call, or email with empathy and efficiency
- Own customer cases end-to-end, including complex investigations
- Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
- Identify and assist vulnerable customers, escalating when necessary
- Collaborate with peers to improve processes and provide feedback
- Stay agile and responsive to evolving customer and business needs
What You’ll Bring:
- Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
- At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
- A track record of working to performance targets
- Commitment to excellence in customer support and care
Perks & Benefits:
- Health insurance from your first day
- Career development and training opportunities
- Relocation support: flight refund & option to live in company-provided apartments
- Annual return flight to your home country (within Europe)
- Free Portuguese lessons, sports activities & team events
- The chance to collaborate with industry leaders
- Location: Lisbon, Portugal
Expected salary
Location
London
Job date
Fri, 01 Aug 2025 22:29:45 GMT
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