Enterprise Account Manager – Sweden

Job title:

Enterprise Account Manager – Sweden

Company

Trustpilot

Job description

Overview:We are part of a growing industry where we have conquered the global market, and now due to expansion, we are looking for an Enterprise Account Manager – Sweden to join our Enterprise Account Management function in Copenhagen. Our Account Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world. The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value.In this role, you will also be responsible for customer retention and expansion for our Sweden customers. You’ll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products.What you’ll be doing:

• Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
• Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
• Successfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
• Invest in customer satisfaction resulting in increased renewal rates and reduced churn
• Convey best practice examples that drive ROI
• Ensure Trustpilot becomes the value-adding partner in targeted accounts
• Successfully onboard clients and ensure they fully utilise their paid subscription

Who you are:

• Fluent in Swedish. Along with English working proficiency
• Proven experience in a similar commercial role
• Experience managing a large portfolio of Enterprise customer accounts with a focus on achieving a high renewal/retention rate
• Consistent track record of hitting targets in similar capacity in the past
• Demonstrated experience with subscription-based, renewal license models
• Ability to build and maintain strong relationships with multiple stakeholders
• Excellent communication and negotiation skills
• Experience with selling in a competitive environment and uncovering new revenue opportunities
• Ability to manage high-impact conversations in a professional and solution-oriented manner

We are:

• Enthusiastic about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.
• Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house enablement team and individual career mapping.
• Ideas people. We like our employees to be creative and always advocate for innovative ways of working

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available – you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops
• Restricted Stock Units

Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!#LI-Hybrid #LI-IA1

Expected salary

Location

København

Job date

Sat, 03 May 2025 04:04:22 GMT

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