EPOS Support Specialist – Campus Services – 104860 – Grade 5
University of Birmingham
Job Description:Position DetailsCampus ServicesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938Grade: 5Full Time, PermanentClosing date: 21st November 2024Our offer to youPeople are at the heart of what we are and do.The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Find out more about theBackgroundAs part of Campus Services, the Food Beverage and Retail department offers a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops and bars to large restaurants, as well as providing hospitality services for conferences and events held on campus.Role summaryThe post holder will play a key role within the Food, Beverage and Retail team providing them with EPOS support on campus. Supporting and administering the Food, Beverage and Retail EPOS system within the Campus Services department, including all onsite hardware, software & 3rd party integrations. The support and maintenance will be provided to over 40 different outlets with over 90 EPOS devices including tills and mobile tablet solutions for Cafe’s, Bars, Restaurants, Retail Shops and events.Using their own knowledge, they will be required to analyse EPOS maintenance and problems, identify the cause and restore functionality as quickly as possible, in line with University IT Standards. This may involve short term measures to bring the equipment back online, and to follow a longer-term plan to fully resolve the issue.To assist in planning upgrades and installs, repair new and existing sites with EPOS systems and peripherals, printing and other devices such as magnetic readers, rear display screens, hand and loyalty scanners. Updating and administering over 50 chip & pin devices under strict P2PE procedures from installation to logging and inventory management. To support the University-wide Food, Beverage and Retail team, whilst ensuring agreed SLAs are met.Main DutiesTechnical Support and System Management
Communication and Development
Operational Coordination and Training
Operational Coordination and Training
Additional Responsibilities
Required Knowledge, Skills, Qualifications, ExperienceKnowledgeAn in depth up-to-date technical knowledge of all of the following is essential –
An understanding of ITIL Service Delivery best practices, processes and procedures.Specialised knowledge and support experience in several of the following areas would be an advantage:
Cloud based infrastructure, EPOS, card machines, printers, scanners, loyalty, PCI/P2PE and mobile devices (smartphones, tablets etc…)An understanding of financial information and the requirements for data reconciliation in a University instituteSkills
Qualifications
Experience
Informal enquiries to John Mamo, email:View our staff values and behavioursWe believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone .
£28397 – 30210 per year
United Kingdom
Sat, 02 Nov 2024 03:00:28 GMT
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