Field Service Engineer Level 2 – Dublin

Job title:

Field Service Engineer Level 2 – Dublin

Company

Smiths Group

Job description

Company DescriptionEvery minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.Job DescriptionAs a Shift Engineer at Dublin Airport, this individual possesses extensive training and hands-on expertise in supporting advanced electromechanical systems, particularly within the non-intrusive detection sector. They are team-oriented, adaptable, and committed to sharing knowledge and supporting their colleagues. Strong communication skills, both written and verbal, enhance their ability to convey complex technical information clearly.Key Responsibilities for Shift Engineer at Dublin Airport:

• Service & Customer Satisfaction: Ensure timely response to daily service repair needs, aiming to maximize customer satisfaction by resolving issues efficiently.
• Installation & Maintenance: Perform installation, repair, and maintenance of equipment on-site, and provide hands-on training to customers as needed.
• Documentation & Reporting: Accurately document all inspections, maintenance, and repairs, ensuring that records are updated and submitted promptly.
• Parts Management: Manage the entire parts lifecycle, from ordering to installation and returns, while optimizing repair cycle times.
• Issue Tracking & Reports: Regularly review service logs to identify open issues and prepare detailed reports for customers as necessary.
• Sales Support & Revenue Generation: Engage in service sales opportunities, contributing to the promotion and implementation of revenue-enhancing programs.
• Tool & Equipment Maintenance: Ensure all tools and testing equipment are properly maintained, calibrated, and ready for use.
• Performance Analysis & Recommendations: Assess equipment performance using field data to recommend improvements or modifications for optimal operation.
• Technical Support & Collaboration: Provide technical assistance to customers and fellow service engineers when required. Work closely with senior FSEs and Product Specialists to stay updated on current technologies and solutions.
• Special Projects & Site Surveys: Participate in site surveys, pilot programs, and special projects. Attend meetings as required and prepare exclusive reports on project outcomes.
• Cost Control & Efficiency: Implement cost-saving measures and optimize operational efficiency wherever possible.
• Travel & Flexibility: Be prepared for travel, overtime, and flexible working hours, including weekends, to meet operational demands.
• Health, Safety, and Compliance: Adhere to and enforce company health, safety, and environmental policies to ensure a safe working environment.
• Continuous Learning & Adaptability: Maintain a high level of technical expertise on the company’s products and adapt to changing technical requirements.
• Additional Responsibilities: Carry out other duties as required to support the team and ensure smooth airport operations.

QualificationsThe role requires proficiency in troubleshooting, repairing, and maintaining electromechanical equipment. The engineer is expected to be cross-trained across all products within the company’s portfolio to provide comprehensive service coverage at the airport. They are also willing to take on special projects, including high-visibility tasks, while actively seeking out and addressing recurring technical issues independently or in collaboration with others.The Shift Engineer has solid knowledge of PC applications (such as MS Word, Excel, and PowerPoint) to produce clear, concise reports and documentation. They are responsible for maintaining detailed service logs, organizing job files, and ensuring that all records are updated until projects are complete.This role involves extensive troubleshooting, servicing, and installation of equipment on-site at Dublin Airport. The engineer also conducts follow-up checks with stakeholders to confirm system performance, demonstrating a proactive approach to customer satisfaction and system reliability.Additional InformationWe offer…Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( )

Expected salary

Location

Dublin

Job date

Fri, 13 Dec 2024 07:53:32 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.