French Customer Support in Lisbon, Portugal

Título do trabalho:

French Customer Support in Lisbon, Portugal

Empresa

[item_empresa]

Descrição do trabalho

Description:Join the largest cleaning services platform in Switzerland, now expanding its dynamic team in Lisbon. As a Customer Support Specialist, you’ll play a key role in ensuring operational excellence between customers and service providers. You will:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding and collect accurate service information
• Troubleshoot service execution issues such as access or scheduling challenges
• Manage and process feedback, complaints, damage claims, and quality issues
• Handle employee absences according to internal guidelines
• Maintain up-to-date customer payment information
• Respond to employee inquiries about contracts and payroll

This is a hybrid position based in Lisbon. Initial training period (approx. 4 weeks) will be fully onsite.Requirements:

• Valid EU passport or work permit for Portugal (no sponsorship provided)
• Fluent in French and at least B2 level English
• 1–2 years of experience in a call center or customer support role
• Experience with tools like Zendesk is a strong advantage
• Customer-oriented mindset with strong communication skills
• Flexibility to work early shifts and occasionally on Saturdays

Offer:

• Salary range: €1300–€1400
• Additional **13th and 14th salary** payments per year
• Monthly transportation bonus of approximately €40
• Performance and quality bonus (\~€150/month)
• 8-hour shifts, 5 days/week between 6:30 and 17:00
• Option to work **2 days from home** after training
• Career progression opportunities within the company

If you’re passionate about customer service and want to grow within a stable and expanding organization, apply now to be part of a supportive and energetic team in Lisbon.

Salário esperado

€1300 – 1400 per month

Local

Lisboa

Data do trabalho

Wed, 06 Aug 2025 22:10:23 GMT

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