Randstad
Job title:
French Speaking Customer Service or Order Management Representative
Company
Randstad
Job description
SSC (Shared Service Center)customer service representative
- Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- Deal with customer calls and complaints effectively and professionally as per the service level agreement
- Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
- Work collaboratively with Sales, Finance and other relevant internal stakeholders
- Excellent communication skills in English AND French
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role or order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organization skills
Competitive salary and Cafeteria benefit packageHome Office opportunity – 2 days per weekSupportive working environmentTraining supportLong-term career opportunity
Expected salary
Location
Budapest
Job date
Tue, 18 Feb 2025 23:48:28 GMT
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