French Speaking IT Senior Supporter

Job title:

French Speaking IT Senior Supporter

Company

Grundfos

Job description

What is the job about?The French Speaking Senior IT Supporter provides remote services to sales, service, and production companies and limited onsite support. He/she supports IS applications and services, both for office and production and performs Hardware Asset Management Lifecycle services. He/she potential participates in global IS projects e.g., Infrastructure Lifecycle changes.This role has a priority on supporting the France companies, but also contributor for the global support in Grundfos Water Treatment and has responsibility of providing IS support services in additional companies / branches in other countries together with the global IT support department and possible in collaboration with local IT resources.Your main responsibilities:

• 1st / 2nd level remote and limited onsite support, with primary responsibility for France, but also delivers support globally to Grundfos Water Treatment IT Users
• Support IS applications and services globally and ensure service availability
• Manage and monitor IS ServiceNow ticket queues.
• Incident and workaround handling
• Knowledge transfer to peers, end-users, and stakeholders
• Coordinate bigger /more complex IT support issues
• Plan and execute Hardware Asset Management Lifecycle services (e.g., PC’s, Tablets, Monitors, standard meeting room equipment, Phones, Printers etc.)
• Initiate improvements in working procedures
• Create and maintain runbooks for end-user applications, services, and systems
• Project work participation / contributor of project deliveries
• Change handling
• Conduct IS training/knowledge transfer for standard end-user applications / services (e.g., M365 suite)
• Participate in Duty Guard, if needed

Your backgroundWe imagine that you have:

• Interest in technical/IT field
• 4-8 years of relevant work experience
• Fluency in English and French
• Extrovert personality and self-motivated. Enjoys working with people
• Service-oriented and collaborative personality with effective communication skills and the ability to present information to peers and end-users in an easy digestive way
• Self-driven (incl. learning and researching), proactive, and independent personality with good organizational skills. Focus on achieving results and meeting peer and end-user expectations
• Deep understanding of relevant end-user applications and services. Knows how to follow relevant standards, best practices, and compliance requirements to keep applications and services compliant and stable

What’s in it for you?What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our , and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.In addition, your day-to-day benefits include:

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?If this job sounds appealing, please send your resume by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on or , and to get to know some of your future colleagues and why they love working at Grundfos, check outWe look forward to hearing from you.Apply nowStartPlease wait…Information at a GlanceJob DetailsApplication deadline:Workplace: Hybrid PositionJob Location: Budapest, Pest, HungaryContract Type: Full-TimeEmployment Type: RegularAbout GrundfosGrundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!Here you can create a job alert to receive updates about job opportunities that match your interest.

Expected salary

Location

Budapest

Job date

Fri, 15 Nov 2024 08:20:33 GMT

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