General Cargo Manager

Job title:

General Cargo Manager

Company

CMA CGM

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?For our location in Zurich, we are looking for a General Cargo Manager to start as soon as possible.YOUR FUTHER ROLL:Team Leadership & Development:

• Build, lead, and inspire an operations team, fostering a culture of accountability and continuous improvement.
• Implement best practices in work organization, compliance with labor laws and regulations.
• Monitor and enhance performance metrics, including service quality, productivity, and response times, through coaching and training.
• Conduct staff evaluations, identify development and training requirements.
• Ensure smooth onboarding of new team members and support career progression within the team

Communication & Reporting

• Facilitate clear and efficient communication across the organization.
• Develop and document processes and ensure their applications.
• Provide regular reports on activities and performance key indicators.

Customer & Business Management

• Act as a key point of contact for clients, ensuring service excellence.
• Support commercial teams in responding to tenders or account opening.
• Monitor outstanding invoices and assist in customer follow-ups.

Technical Expertise

• Bring expertise in freight forwarding, import/export, and cross-trading, with a strong focus on seafreight, airfreight and customs clearance.
• Support the team in managing complex shipments, troubleshooting issues, and ensuring smooth execution of transportation operations.
• Collaborate on process improvement initiatives, implementing innovative solutions to optimize service levels and cost efficiency.

Transport Execution & Issue Resolution

• Understand and anticipate client transportation needs, ensuring efficient and reliable logistics solutions.
• Occasionally manage transport files from booking to final delivery, ensuring all documentation and requirements are met.
• Lead issue resolution efforts, managing escalations and ensuring customer satisfaction

THAT’S WHAT WE WANT:

• Dynamic Leader
• Strong Logistic background
• Deep knowledge in seafreight and airfreight
• Passion for delivering exceptional client service while driving operational profitability and team developement

As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Expected salary

Location

Bâle

Job date

Thu, 17 Apr 2025 07:17:51 GMT

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