Guest Service Agent

Job title:

Guest Service Agent

Company

Fota Island Resort

Job description

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.“Must be available to work a flexible schedule, including mornings, evenings, and weekends.”Staff Benefits Include:– Company Funded Educational Programs– Discount on Dining options of up to 50%– Reduction on accommodation for family and friends– Discount for Spa treatments and products– Wellness Days– Employee Assistance Program– Use of Health Clubs– Staff Dining Facilities– Staff ParkingRequirements– Fluent English– Knowledge of Opera system desirable– Excellent Customer Service Skills– Report Writing, Data Analysis and strong Administration Skills– Previous Experience/Training in a similar role is desirable– Excellent Oral and Written Communication– Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred– Intermediate Computer Skills– Excellent GroomingThis role requires the ability to build and grow their knowledge and understanding of every aspect of the Resort’s facilities whilst creating a 5 star first impression. They must also deal with all the Guest requests and Front Desk requirements. The ideal candidate must possess the ability to anticipate the guest needs and deal with it accordingly.If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.

Expected salary

Location

Co Cork

Job date

Wed, 13 Aug 2025 22:42:11 GMT

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