Guest Service Manager
Holiday Inn
Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.What is in it for you?As part of the Aimbridge team, you will have access to industry leading benefits that include
A day in the life of…As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel’s reputation for excellent customer service is upheld.As Guest Services Manager you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.What do we need from you?
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standardsAt Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
West Drayton, Greater London
Mon, 07 Apr 2025 23:49:51 GMT
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