Head of Customer Service

Job title:

Head of Customer Service

Company

Karo Healthcare

Job description

Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.Join us at Karo Healthcare on our exciting journey. We’re currently looking for a Head of Customer Service, International for our office in Stockholm.What’s in it for you?A rare opportunity to build something from the ground up—your team, your way. You’ll shape a global function in a growing, fast-paced company with an entrepreneurial mindset and strong international ambitions. This is your chance to make an impact across markets, be visible at senior levels, and accelerate your career in a highly dynamic setting.What you’ll be doing

• Lead the creation of a new international Customer Service function, starting in the Nordics and scaling to other markets
• Define and implement a scalable global customer service strategy that supports B2B partners—pharmacies, wholesalers, and mass retailers
• Build and manage a high-performing team across multiple countries and time zones
• Own daily operations to ensure a seamless, responsive, and high-quality customer experience
• Act as the key connector between Customer Service, Commercial, Supply Chain, and Finance
• Develop and refine KPIs, tools, and service standards to ensure operational excellence
• Drive continuous improvements to elevate the customer journey and satisfaction
• Serve as the internal voice of the customer to support strategic business decisions
• Ensure compliance with contracts, pricing, product availability, and local regulations
• Champion digitalization and automation within the service function
• Promote knowledge-sharing and best practices across regions to ensure consistency

Requirements

• Proven track record in building and leading international Customer Service teams
• Deep understanding of B2B customer environments—experience in FMCG, healthcare, or pharma is highly valued
• Strong cross-functional collaborator, especially with Sales and Supply Chain
• Hands-on, structured, and solution-driven approach—you thrive in fast-paced, agile environments
• Confident working with data, KPIs, and systems (ERP/CRM), ideally IFS, SAP, or Salesforce
• Fluent in English and at least one Nordic language (preferably Swedish)
• Strong leadership and change management capabilities
• Comfortable operating across cultures and geographies in international organisations

Benefits

• Opportunity to create, grow, and encourage
• Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
• Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
• Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
• Very positive work environment in a dynamic, international, and motivated team
• Start-up spirit while being a part of the large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.

Expected salary

Location

Stockholm

Job date

Fri, 04 Jul 2025 22:47:06 GMT

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