Head of Product, Courier and Delivery Experience

Job title:

Head of Product, Courier and Delivery Experience

Company

Wolt

Job description

Company DescriptionWolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.Working in Product Development at WoltAt Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.Our Commitment to Diversity, Equity & InclusionWe want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.Join us today to build Wolt together.Job DescriptionWe seek a Head of Product to join our Courier and Delivery Experience team. This role will guide the teams responsible for ensuring world-class courier and consumer delivery experiences while optimizing the delivery process for operational excellence. These teams focus on enhancing key touchpoints in the courier journey, ensuring seamless delivery experiences, and developing product innovations that improve Courier and Consumer experiences and reliability.What does this mean in practice?You will play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries. By blending operational expertise with a deep understanding of courier needs, you will improve the user journey from onboarding couriers to completing deliveries. From designing new features that boost courier satisfaction to refining delivery processes, your work will contribute to key metrics across courier engagement, performance, and satisfaction.The ideal candidate will have an exceptional track record in product management leadership, with proven success in guiding cross-functional teams across engineering, design, product, and operations. You will build, inspire, and support a team of world-class Product Managers, defining the vision and roadmap for courier and delivery experiences across multiple projects. Working in partnership with business stakeholders, you will also collaborate on cross-team initiatives, contributing to the broader business strategy while ensuring a deep understanding of the courier experience.QualificationsYou could come to this role from various backgrounds, but ideally, you bring:Several years of experience in product and people management, specializing in consumer-facing products, courier services, delivery systems, or logistics.Demonstrated expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries.Proven track record in guiding cross-functional teams, including engineering, data, design, and operations.Expertise in developing user-centric products, with the ability to address complex user experience-related challenges.High ownership and collaborative capabilities, comfortable guiding teams, making thoughtful decisions, and focusing on product details to ensure execution aligns with the vision.Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals and fostering bottom-up alignment from your teams.Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization.Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners, while confidently engaging with leadership in a high-visibility role.Additional InformationThe position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.For any further questions about the position, you can turn to Product+ Talent Acquisition Partner – Elif Dilan Ayaz (elifdilan.ayaz@wolt.com).

Expected salary

Location

Helsinki

Job date

Tue, 08 Oct 2024 22:03:06 GMT

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