Home Ownership Manager

Job title:

Home Ownership Manager

Company

MHS Homes

Job description

What sets a great organisation apart from a good organisation is the people working for it – we call them #teammhs! An excellent opportunity has arisen for an experienced Home Ownership Manager to lead our home ownership and leasehold services.You’ll join the newly formed housing services senior management team, working closely with other managers, providing expert guidance on service charges and home ownership. You’ll drive continuous improvement and ensure mhs provide an excellent customer experience to our homeowners. Your role will be instrumental in ensuring the accuracy of service charges, maximising income and maintaining compliance with evolving legislation.We’re looking for someone to build a high performing team, fostering a customer focused culture and tailoring services based on homeowner feedback.Key Responsibilities:

• Lead the operational day-to-day management of Homeownership team
• Foster a customer-centric culture, ensuring that feedback drives service improvement
• Inspire and lead a high-performing team, ensuring they meet KPIs and deliver an excellent customer service
• Work closely with the service charge accountant to ensure the accuracy and management of variable and fixed service charges
• Ensure the team complies with legal requirements and service standards
• Drive down rent and service charge arrears through proactive income collection
• Be the strategic lead for our homeownership service improvement plan
• Work closely with internal teams to ensure compliance with S20 consultations and cost-effective service charge management
• Oversee budget monitoring and income collection in collaboration with Finance and IT
• Promote a strong complaint culture, acting on and learning from complaints to build trust with customers
• Holding senior colleagues to account for their services and help the wider organisation understand service charges and what matters to homeowners at mhs
• Champion innovation by leveraging digital tools, data, and customer insights to improve service delivery

What You’ll Bring:

• Experience in managing leasehold and shared ownership properties
• Experience in calculating variable service charges
• Experience in delivering excellent customer experience and tailoring a service to the needs of those customers
• Knowledge of housing legislation, including leases and section 20 consultations
• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities
• Customer-focused with a track record of delivering service improvements

We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development
• A great team of colleagues to work with
• Regular charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking
• Access to two holiday homes (in Dorset and Norfolk)

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus.Instructions for potential applicants: Please note we’re using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you’re shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.Find out what it’s like to be part of #teammhs in our recruitment video

Expected salary

Location

Kent

Job date

Thu, 26 Dec 2024 03:46:04 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.