HSM Solution Coordinator, Salesforce

Job title:

HSM Solution Coordinator, Salesforce

Company

Information Management

Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Together, we keep everyday life moving to build a better tomorrow.The Hiab Service Management System Solution Coordinator, Salesforce’s main role is to lead HSM solution development process to ensure the HSM solution development is proceeding according to the Solution Owner’s roadmap and prioritization. You are responsible for the development sprint planning and the quality of the development process deliverables released for production.This position is based in Helsinki, Finland.Main tasks and responsibilities

• Coordination of the HSM solution development process with the main stakeholders according to the Solution Owners development roadmap and prioritization
• Align business requirements with the business management and translate these into development topics for the HSM development process
• Identify solution development process improvements working closely with the development and platform partners to ensure process efficiency
• Participate in solution development meetings, for all the relevant process areas, with process owners and other key parties
• Resolving development related issues
• Coordinate solution development request/process. Create development stories, conduct and coordinate testing and inform Key Users for upcoming changes
• Monitor the development process using suitable metrics and providing the summary reporting to the Solution Owner
• Support the key users in the area of responsibility, provide planned and on-demand training to key users on new or changed functionality to the extent it affects their usage of the system
• Provide authorization approval and verify roles for new or existing users. Organize regular key user meetings to assess the status of ongoing solution development and identify new development needs or ideas
• Align requirements and share knowledge with solution coordinators in the same field of expertise. Close co-operation also with the Solution Owners and Configuration Owners for the applicable business processes
• Participate/organize Solution Coordinator meetings to provide feedback on the functioning of the development organization, prioritization of requested changes and to receive and share information important to the service division
• Participate in handover meetings where the project team shares updates and knowledge transfer towards the Solution Coordinators on what was done, achieved or pending.

What you’ll need to succeedEducation:

• Master or Bachelor degree in business administration/mechanical engineering/industrial management/computer science/information technology or equivalent work experience

Experience:

• Experience in implementing and/or managing process and solution development projects
• Experience in project management and agile development ways of working
• 3-5 years of experience in service business and/or heavy machinery industry
• Experience in software development process
• Salesforce Field Service experience

Competencies:

• Process management, ability to design and lead a solution development process based on the process fundamentals which will deliver the desired deliverables within the designed timeframe and costs
• Knowledge of agile development environment and Sprint / Scrum practises
• Salesforce knowledge with experience as super or key user preferred
• Lean Six Sigma, Green Belt preferred
• Teamwork – cross functional collaboration with other digital projects
• Ability to bring together different stakeholders and funnel ‘local’ business requirements in global solution framework
• Change management, Process Excellence, Project Management
• Customer service mindset
• Analytical, detail-oriented with a focus on solving problems
• A thorough knowledge of the business processes and operations in area of responsibility
• Expertise of the corresponding FSM & Salesforce solution functionality in own business knowledge area
• Strong communicator
• Fluent in English, both verbal and written, second language would be a plus

Desired behavior:

• Strong project management orientation with the ability to priorities and manage complex projects to completion
• Successfully engage with business stakeholders on operational matters
• Work effectively in cross-functional matrix to successfully deliver objectives to time and budget.

You will be part ofWe offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.Interested to join?If you are excited about this opportunity, please submit your application with your CV in English by 25.08.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company’s continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Expected salary

Location

Helsinki

Job date

Fri, 25 Jul 2025 04:48:13 GMT

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