Infrastructure Engineer WCC619613

Job title:

Infrastructure Engineer WCC619613

Company

Shared Services Partnership

Job description

Job Details:Salary range: £54,684 – £74,487 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 20 January 2025
Contact details for Informal discussion: Spencer Fitt, Infrastructure Team Manager via email onAbout Us:THE EXTRAORDINARY STORY OF ANAKHA’S FRESH THINKINGCreativity isn’t something that only senior managers do. In Digital and Innovation at Westminster City Council, we expect it from everyone, including our newest recruits.Enter Anakha, a graduate trainee, full of energy and fresh ideas. We welcomed her input to our Smart City initiatives, especially our Innovation Hub – a newly created space where staff, residents and businesses can meet, experiment and exchange ideas.But it was what happened next that really made a difference. Anakha’s innovation space project was used to invite young people to help them find work through the Kickstart programme as well as to recruit young people to our Tech Lions initiative and is regularly occupied by the Apprentice community.We’re also inviting residents aged 11-19 from the Westminster Youth Council to the Hub to attend a fun ‘speed dating’ event, where they hear from different digital teams. We’ll continue to meet with them every week to keep them directly involved in our plans to ensure young people have a regular voice at the heart of the council. From the importance of electric vehicle charging points to new uses for tech, their insights about the kind of city they want to live in are central to our plans.As for Anakha, she’s now moved into a permanent Project Manager role in the Digital and Innovation Smart City team. Supported by ongoing mentoring from colleagues, she’s already developing even bigger and better ideas.The Role:As an Infrastructure Engineer, you can make your own powerful contribution to Westminster’s success. You will join a forward-thinking team and work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital and the goal of making Westminster a world class city.Your role will focus on enabling technology solutions and put user needs at the centre of every decision. Whether part of a product team iterating on existing tools, a project team delivering strategic outcomes, or a service team ensuring operational excellence, you’ll play a key role in enhancing outcomes for residents, businesses and visitors alike.You will leverage your technical skills to run and optimise technology infrastructure and services, manage technology and key operations such as monitoring or patching and to support end-user compute devices and audio-visual meeting room services. From assisting in the Council’s adoption of multi-cloud (Azure/AWS/GCP) services to supporting voice and data network, you will contribute to a resilient IT landscape. Your work will also involve diagnosing the resolving technical issues, ensuring high performance across all systems, and enabling continuous improvement to service delivery.Collaboration is at the heart of this role. You will work with third-party suppliers to ensure systems are cost-effective and well-managed, while maintaining up-to-date records and robust processes for monitoring and upgrading infrastructure. You will also maintain a culture of proactive and continual service improvement, while also staying informed about emerging technologies and applying them to advance the Council’s ambitions.You will also maintain up-to-date records of our infrastructure and platform services via our CMBD while implementing advance tools and processes to monitor and manage system performance. By collaborating on complex infrastructure upgrade projects, you will help plan, execute and oversee upgrades with a focus on minimising risks, managing finances and ensuring seamless transitions. You will investigate and diagnose complex infrastructure problems, safeguarding the performance and reliability of our systems to support the needs of all stakeholders.Your role will also focus on fostering a culture of continual service improvement, ensuring all infrastructure activities align with user needs and the Council’s values of diversity, inclusion and equity. From disaster recovery planning to producing precise technical documentation, you will deliver operational excellence while supporting junior team members through coaching and mentoring.Please refer to the for more information.About You:To be successful in this role, you will need strong knowledge and experience of modern infrastructure concepts, protocols, and standards, including Active Directory (on-prem/Azure), Windows Server, Exchange, group policies, hosting solutions, security, storage, and backup/restore processes. An understanding of business continuity and disaster recovery is also essential, as is hands-on experience with provisioning and troubleshooting end-user compute devices and audio-visual equipment.Proficiency with MDM tools such as Intune and Apple Business Manager is highly valued, as well as expertise in enterprise-level networks, including LANs, WANs, WLANs, and VPNs. You should also have a sound understanding of enterprise-wide telecoms and unified communication technologies, GDPR compliance, and cyber security best practices, with a focus on building secure infrastructure. Experience with cross-government platforms such as GOV.UK Pay and Notify and a solid grasp of local government contexts will provide a strong foundation for this role.You will have excellent problem-solving skills and the ability to administer and support a wide range of infrastructure technologies, solutions, and services. Your ability to handle high-impact, complex change requests and ensure release policies and procedures are applied effectively will be crucial. Strong analytical skills will allow you to evaluate current processes, optimise them, and ensure conformance to security and integrity standards.You will need excellent communication skills, enabling you to convey complex technical information clearly to a variety of audiences, and your interpersonal and networking abilities will help you successfully navigate challenging scenarios. With project leadership and planning skills, including the ability to set policies and standards, you’ll be adept at delivering excellent user outcomes. Coaching and mentoring skills are also important, as is the ability to lead testing activities and take accountability for issues, ensuring proactive resolutions to achieve optimal performance and service delivery.The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as ‘ethnic minorities’ (formally known as B.A.M.E , Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.What We Offer:Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visitAs a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Expected salary

£54684 – 74487 per year

Location

Westminster, South West London

Job date

Tue, 07 Jan 2025 23:09:19 GMT

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