IT Engineer

Job title:

IT Engineer

Company

Numan

Job description

About NumanFounded in 2018, we’ve already grown to be a 200+ team distributed across the globe united by a singular mission: empowering people to take control of their health.Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.To deliver on our transformative mission, we are guided by our 5 company values:

• Patients first.

• Deliver sustainable results at speed.

• Own the quality.

• Succeed together.

• Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!The RoleAs an IT Support Engineer, you will be responsible for maintaining and optimizing Numan’s internal IT systems, assisting employees with technical support, and ensuring seamless IT operations across the company. \nYou’ll be:

• Maintaining, managing, and optimizing internal IT systems, including OneLogin (SSO), Kandji (MDM), and Jira (Service Desk and Project Management).
• Developing and implementing new IT processes to enhance efficiency and security.
• Assisting departments in delivering IT-related projects with quality and collaboration.
• Managing user access control and permissions while ensuring compliance with security policies.
• Providing technical support to employees by troubleshooting hardware, software, and network-related issues.
• Supporting automation and streamlining of IT workflows and service delivery.
• Ensuring timely software updates, patches, and system upgrades.
• Monitoring system performance and proactively addressing potential IT issues.
• Documenting IT processes and creating internal knowledge bases.
• Collaborating with vendors and third-party service providers to maintain and enhance IT infrastructure.

We’re looking for someone who has:

• Experience in IT support, systems administration, or a similar role.
• Ability to troubleshoot and resolve IT issues independently.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a team environment.
• Attention to detail and a structured approach to work.
• Basic understanding of networking, security best practices, and cloud-based technologies.
• Experience with ITSM tools (e.g., Jira Service Desk), identity and access management solutions (e.g., OneLogin), and MDM solutions (e.g., Kandji) is preferred.

It’s a bonus if you have:

• Experience with scripting or automation (e.g., PowerShell, Python, Bash).
• Familiarity with macOS and Windows device management.
• IT certifications (e.g., CompTIA A+, ITIL, or related).

\nOur benefits include…📈 – Share options.🏖 – 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).🩺 – Health insurance with .🧸 – Enhanced maternity and parental leave.💼 – Employee assistance programme (access to therapy, financial planning and discounts).⚖️ – Generous pension (includes both employee and employer contributions).💻 – Flexible working options, including a dog friendly office in Farringdon.📚 – Personal training and development budget via Learnerbly.👟 – Wellhub membership, giving you access to over 2,000 locations in the UK.☕️ – Free office snacks including breakfast items, soft drinks, tea and coffee.🚲 – Cycle to work scheme.% – Discount to Numan products for your friends and family.🤲 – Paid volunteering days.📅 – An additional 2 weeks off once you reach your 5th anniversary with Numan.Diversity at NumanAt Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.Embracing diversity isn’t just our goal; it’s our strength, driving us towards a more inclusive future.

Expected salary

Location

Cardiff

Job date

Thu, 27 Feb 2025 01:43:38 GMT

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