IT Field Service Engineer – Mid West Region

Job title:

IT Field Service Engineer – Mid West Region

Company

Tierneys Office Automation

Job description

IT Field Service Engineer – Mid West RegionTierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.​As a company we pride ourselves on providing a personable and professional service to our customers, and are seeking an experienced and customer focused IT Field Service Engineer to join our team.As an IT Field Service Engineer, you will:

• Provide on site support to our customer base
• Develop and build positive and professional relationships with our customer.
• Liaise with other engineer’s/technicians and customers
• Diagnose/troubleshoot software, hardware, and network issues at customer sites.
• Install/Configure servers, computer equipment & peripherals
• Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
• Communicate regularly with the dispatcher regarding on site visits
• Document onsite information for Hudu
• Update the ticketing system after each call

To be considered as an IT Field Service Engineer, you will need:

• A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
• Have experience and a proven track record in a similar customer facing role in the IT sector.
• Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
• Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
• Good interpersonal skills, works well with others.
• Excellent communication skills, fluent in speaking and writing English essential.
• Hold a full, clean Irish /EU driving license
• Be available to work out of hours – evenings and weekends on a rostered basis

What are the benefits

• Company Vehicle
• Fuel Card
• Laptop
• Mobile phone
• Lunch Allowance
• Life Assurance
• Training and excellent career progression prospects.
• 24 hour EAP/Well being support programme
• Support to gain industry recognised certification

SalaryNeg

Expected salary

Location

Ennis, Co Clare

Job date

Thu, 20 Mar 2025 23:30:25 GMT

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