IT Service Manager, Business Support

Job title:

IT Service Manager, Business Support

Company

Orion Pharma

Job description

Job Description:About your roleWe are looking for IT Service Manager responsible for end-to-end IT service with a focus on business fit, service consumer satisfaction, cost efficiency and business continuity. As IT Service Manager, you are also responsible for defining business and user centric KPI’s for service operations, orchestrating continual development and contributing to selected projects within your Service or Service area.Service Manager position is based within the Orion Group level Information Management Organization, in a team covering the Business Support area that consist of e.g. HR, Finance, Legal, IM, FM and common group level applications.Location for the position is either Espoo or Turku, and we also support hybrid working model.Your key responsibilities

• End-to-end service accountability for a number of Services within the Business Support area, with the focus on business fit, service consumer satisfaction, cost efficiency and business continuity.
• Service vendor, contract and costs management, and you will have a key role in service sourcing.
• Assessment of feasibility, prioritization of development initiatives and orchestration of development and potential project work is performed as per company guidance.
• Ensuring adequate reporting and service standards are met.
• Maintenance of the service catalogue and wider IT service operations knowledge library and associated documentation.

What we offerWe offer an interesting operational environment in the pharmaceutical industry, where Orion’s Information Management department works closely with business functions. From information management perspective, our tasks cover the entire Orion Group’s operations in collaboration with key stakeholders, offering interesting opportunities to significantly develop and advance one’s expertise and professional skills.At Orion, your work creates true impact and well-being for our customers, patients and society at large. ​Our culture of friendliness, respect, mutual appreciation and diversity creates a safe working environment where you can strive for excellence. We offer a wealth of career paths and development opportunities that support the development of innovative solutions and improving the quality of life.Please visit our website to find further information about our values and Orion as an employer .Our expectations

• IT Service and customer focus, business acumen. You know how to see the bigger picture, understand the business use cases in your service area and can investigate how to get the best out of the underlying IT services.
• Ownership, initiative and drive. You can take accountability of the issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.
• Continual IT service improvement and development mindset. You can analyze current processes and identify optimizations and then implement them to your service.
• User and data focus. You define business and user centric KPIs for IT service operations.
• Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders
• Prior experience from a similar IT Service Management role within a Business IT / Business Support service area
• Service Management Framework knowledge. Ideally you have a Certificate in Service Management Framework qualification
• Broad technical domain knowledge on information security, databases, IT platforms and solutions and associated architecture, connectivity and integrations benefitial
• Experience of Pharma / Life Science industry and / or above mentioned service areas is considered as an advantage

How to apply and additional informationIf you are interested, please apply soon, but no later than April 28th, 2025. For more information about the position, please contact Service Manager & Team Lead Veli-Pekka Pajunen, Tel. +358509662790. Contact times: Tuesday April 22nd between 13-14 (EET) and Friday April 25th between 9-10 (EET).We typically review applications already during the application period and may start interviewing candidates before the application deadline. Therefore, we invite you to send your application as soon as possible.#LI-ORIONApproved medical examination which also includes drug testing is required prior to the employment. We will also carry out a security clearance prior to the employment for the selected person.Unit descriptionOrion Information Management (IM) employs +80 people, of which approximately two thirds are in Espoo. Other locations are Turku, Kuopio, Hanko, Mumbai, and Nottingham. We support Orion’s business in achieving its strategic targets not only by ensuring the availability of IT services but also by constantly looking for new innovations to match the current and future business needs.About Us:Orion is a globally operating Finnish pharmaceutical company – a builder of well-being for over a hundred years.Orion provides meaningful work for more than 3 600 Orionees in Finland and abroad. Orion is known as a responsible and reliable employer where we value each other, strive for the best and build for tomorrow.We develop, manufacture and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Orion has an extensive portfolio of proprietary and generic medicines and consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion are used to treat cancer, neurological diseases and respiratory diseases, among others.

Expected salary

Location

Espoo, Helsinki

Job date

Wed, 16 Apr 2025 05:57:40 GMT

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