Desotec
Job title:
IT Support Engineer
Company
Desotec
Job description
IT Support EngineerAre you an enthusiastic IT professional with a passion for solving technical problems?Are you eager to apply your IT skills and make a real difference? Then we’re looking for you! As an IT Support Engineer, you’ll have the opportunity to leverage your expertise to assist end users and manage ICT solutions. Whether it’s about software, hardware, or systems, you’ll be the go-to person transforming technical challenges into solutions. With your knowledge and dedication, you’ll contribute to a robust, efficient IT environment, making end users’ work much easier.Who is DESOTEC?DESOTEC is an international environmental services company that protects the planet through sustainable mobile filtration solutions for liquids and gases. We employ approximately 450 people, united under “Generation D,” all committed to protecting the planet by promoting positive ecological change across all sectors. In 2021, DESOTEC was acquired by private equity funds managed by Blackstone.Why are we looking for an IT Support Engineer?This new role has been created to support our rapid growth.What does an IT Support Engineer do at DESOTEC?As a Helpdesk Engineer, you’ll be the local point of contact for all ICT technical questions. You’ll ensure that end users receive quick and efficient help with technical issues related to systems and applications. This will be achieved in collaboration with our external IT partner via an easy-to-use ticketing portal.You’ll coordinate and follow up on second- and third-line interventions carried out by our external partner, with your sharp eye for detail and strong communication being key. Additionally, you’ll play a crucial role in keeping our hardware up to date to ensure IT environment security.Furthermore, you’ll optimize our IT processes by providing improvement suggestions, maintaining our FAQ, and carefully managing user rights. You’ll also support the use of our ERP software (Navision/Dynamics365FO) and help expand our SharePoint environment.In short, it’s a versatile role where your expertise and personality will make a real impact!What does your team look like as an IT Support Engineer?As a Helpdesk Engineer, you’ll report directly to the IT Manager. You’ll collaborate with our external IT partner and all of our Generation D colleagues.Who are you as an IT Support Engineer?You have a Bachelor’s degree in a relevant field (e.g., Applied Computer Science, Business IT, IT & Business, etc.).
💡 Have a different academic background but experience in IT support? We’d love to hear from you!
💡 No experience yet, but fully embody our core values of Teamwork, Excellence, and Devotion? Don’t hesitate to take your shot!Personality:You put users first, actively listen, and communicate technical information clearly and understandably.Colleagues trust you for your reliability.You tackle problems independently and work methodically, either alone or with your team, to find solutions.You efficiently plan and structure your work, even in a dynamic environment.Knowledge and experience:Strong foundation in Windows Servers, Active Directory, Office 365, VMware, and experience in maintaining and optimizing IT infrastructures, including servers, networks, and cloud solutions (Microsoft Azure).Proven ability to troubleshoot hardware and software issues, networks, scripting, automation, and application management.Familiarity with automation tools and scripts to simplify repetitive tasks and improve IT process efficiency.Basic knowledge of data management, security, and cybersecurity, including best practices (e.g., firewalls, antivirus software) and compliance with regulations such as GDPR.Experience with helpdesk tools, ticketing systems, and advanced proficiency in the MS Office Suite, including Office 365 and SharePoint.Excellent command of both Dutch and English, written and spoken.What’s in it for you? 😉We value your dedication and enthusiasm and offer plenty in return:Competitive salary – A (more than) market-aligned gross salary depending on your experience.Additional benefits – Including a smartphone with a subscription, a generous net expense allowance, meal vouchers, group and hospitalization insurance (via AG Insurance), a non-recurring CAO90 bonus, two annual gross bonuses, and the option of bike leasing after one year.Discounts through partnerships – As part of the Blackstone group, all internal DESOTEC employees enjoy discounts on BRE Hotels (Blackstone-owned hotels and resorts). Via Benefits at Work, get discounts at Center Parcs, Zalando, bol.com, Krëfel, Decathlon, and more.Work-life balance – Flexible hours. While this is a full-time position, part-time (4/5) is also an option if desired.Flexible vacation planning – No collective shutdowns at DESOTEC. Enjoy 23 paid vacation days and the option to take 10 additional unpaid days for a total of 33 days to plan as you like!Professional growth – Opportunities to excel in your new role and develop personally and professionally through comprehensive training programs.Fun and relaxation – Regular invitations to after-work events and fun activities. Each team also gets a teambuilding budget to spend as they see fit.Our goal and missionAt DESOTEC, we are committed to a cleaner, greener world for everyone. We aim to protect the planet and drive positive ecological change across all sectors. Check out our purpose movie to see this mission in action.Want to know more about your potential future employer? Explore our website at and follow us on LinkedIn, Facebook, and Instagram via @desotec.
Expected salary
Location
Rumbeke, West-Vlaanderen
Job date
Wed, 22 Jan 2025 23:51:19 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.