IT Support Engineer Apprentice

Job title:

IT Support Engineer Apprentice

Company

QA Apprenticeships

Job description

Why Dunedin IT?Dunedin IT is one of Scotland’s most trusted and experienced technology and connectivity providers providing end-to-end services. We have offices based in Edinburgh and Glasgow, supporting 150 organisations across Scotland and England. We can provide end-to-end IT and communication services for SME and IT consultancy for larger organisations.Overview:We are looking for an enthusiastic IT Support Engineer Apprentice to join our office in Edinburgh.If you like learning something new every day and not knowing what the day will bring, being part of a growing company that strives to put the employee first, be respected to do the right thing, playing with the latest technology/spending customers money on the newest tech and working hard to make a difference to the company and their clients then this could be the role for you.Responsibilities:

• Work with the help desk team across multiple locations on a varying range of IT requests out with networking background
• Whenever possible, to lead on small networking and connectivity projects and demonstrate the ability to lead on larger deployments over time
• Support requests are logged accurately, prioritized with service level agreements
• Working with end-users, their departments and management teams
• We work in a fast-paced, sometimes stressful environment dealing with over 150 different clients. Being a small company, you will have a greater responsibility than you would in a larger company, and as a result, you will often be expected to come up with solutions off your own back

Desirable skills:

• A strong passion for IT
• Excellent communication skills
• Willingness to learn
• Passion for customer service
• Organised and proactive
• Team player
• Good timekeeping
• Driving license or learning to drive is beneficial

Salary: £18,000 per annumWorking hours: 37.5 hours per week, Monday to Friday, 9am – 5pmBenefits:

• Health insurance scheme
• 28 days holiday including bank holidays
• Professional and industry training available
• Flexible working hours around core office hours available
• Company pension scheme
• Company social events

Future prospects:A full-time role on completion of apprenticeship, with the option of progression within the wider IT team.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Expected salary

£18000 per year

Location

Edinburgh

Job date

Sun, 27 Jul 2025 06:29:30 GMT

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