IT Support Engineer (m/f/x)

Tytuł pracy:

IT Support Engineer (m/f/x)

Firma

HelloFresh

Opis stanowiska

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across three continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, Pet’s Table, and YoufoodzThis role is based in Copenhagen at our Head office for the Nordics team.The roleFor our ambitious and growing team in the Nordics, we are looking for an IT Engineer, working in the IT team you will take a leading role in delivering world class support to all team members in the Nordics across a range of hardware and software.You will bring a positive, can do attitude and creative mindset to solving technical issues within the Nordics. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across the Nordics to deliver a best in class service.What you’ll do

• Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
• You will manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
• Learn key IT principles alongside analytical skills used to build the ideal IT landscape
• Define and complete technical projects that will have a lasting impact on the company
• Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suit and many more
• You’ll proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures
• This role will require scheduled travel to distribution centers in the Nordics, specifically once or twice a month.

What you’ll bring

• A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions.
• An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
• Strong communication skills with the ability to translate tech talk for any user
• You are able to identify relevant information from a variety of sources and actively share them with your team and others. You contribute to streamline processes and tasks between your team and relevant groups.
• A quantitative and analytical mindset and know how to use data as the basis of your decisions.
• A positive proactive approach to tackling any issues without shying away from the challenges that arise
• The ability to travel to scheduled visits to other sites across the Nordics and if needed Europe to work with other members of the team and provide support to the business if required.
• Experience with LAN, WAN and WLAN infrastructures
• Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
• A valid EU driver’s license

We offer…

• A diverse and vibrant international environment of 35+ different nationalities
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe
• A significant discount on your weekly HelloFresh box or Factor_ meals
• Learning and development opportunities
• Subsidized healthy lunches everyday in our Copenhagen office
• Mental health resources through online subscriptions
• Monthly pension scheme including health insurance benefits
• Additional perks: Discounts for our neighboring gyms, company events and parties, fruit & snacks in the office and free Friday bar

Are you up for a challenge?

• Apply with your CV (In English please)
• If we see a match, you’ll have a call with one of our recruiters to share more about what you can bring to the team
• Are both sides still positive? Then we proceed to the assessment stage to assess key skills required for the job
• We will be conducting interviews on an ongoing basis and will close down the position once the successful candidate has been found.

Oczekiwane wynagrodzenie

Lokalizacja

Danmark

Data pracy

Sat, 19 Jul 2025 05:21:15 GMT

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