IT Systems Engineer II (Atlassian)

Titlul postului:

IT Systems Engineer II (Atlassian)

Companie

Trustpilot

Descrierea postului

IT Operations provides technology platforms for the internal IT infrastructure that powers our users and our product. You will be part of the global IT systems engineering team that equips Trustpilot employees with modern IT capabilities and productivity solutions.The IT Systems team is responsible for implementing and operating core IT systems and services across Trustpilot’s global offices to enable employees to securely and efficiently access IT services. As an IT Systems Engineer, you will play a key role in evolving and building the internal IT infrastructure and services in a cloud environment working with SaaS solutions and cloud architecture.In your role, you will:

• Own, evaluate, configure, and oversee systems in your specialist area
• Configure and implement scalable SaaS solutions (requirements gathering, architecting, configuring, and team training).
• Create and maintain technical documentation of systems and processes.
• Manage tickets of incidents, troubleshooting escalations, and security vulnerability remediations tasks.
• Handle tickets of incidents and Service Desk escalations.
• Keep informed and updated on feature updates/changes within areas of ownership
• Participate in the on-call incident response rotation outside of regular business hours.
• Establish and develop relationships with internal and external stakeholders.
• Participate in internal and cross-functional projects involving stakeholders of all levels.

We are looking for people with:

• Proficient working knowledge of Atlassian suite, including Jira, Confluence, Jira Service Management, Atlassian Guard
• Experience in enhancing adoption and implementing best practices for the Atlassian suite
• Working experience with enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID, Intune, Zoom).
• Proficiency in contributing to team efforts while also handling tasks on your own.
• Ability to work in an environment where the toolset is continuously evolving.

What’s in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available – you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!#LI-JC1

Salariu așteptat

Locație

København

Data jobului

Sun, 27 Apr 2025 05:50:32 GMT

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