Job title:
IT Technical Support Analyst
Company
Transcosmos
Job description
, “Support the future of tech — Become the hero behind the scenes!”
Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!
At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We’re now looking for a smart, service-driven IT Technical Support Analyst to join our growing internal support team.
You won’t just fix issues — you’ll enable smoother operations across our local and remote delivery sites, support global colleagues, and make sure our tech stack works as hard as we do. Whether it’s a VPN issue, a laptop emergency, or a systems update, you’ll be the go-to expert behind our internal user experience.
Location: Debrecen, Hungary
Type of employment: Full-time
Working hours:
- Monday – Friday
- 8.00-16:30
Mode: Hybrid/on-site
What You’ll Be Doing
- Deliver expert IT technical support to TCIS end-users via phone, in-person, or online, ensuring seamless service across all operational sites.
- Assess and identify the right hardware and software solutions to effectively resolve TCIS IT challenges.
- Manage all incident cases promptly and professionally, meeting agreed service levels while ensuring customer satisfaction and thorough documentation within our call logging systems.
- Keep internal support queues lean by proactively addressing issues before they escalate.
- Provide timely updates on all raised incidents, keeping users informed every step of the way.
- Empower users to maximize the efficiency and effectiveness of TCIS IT applications and equipment.
- Take ownership of routine housekeeping and reporting duties across TCIS IT responsibilities, including managing shared resources.
- Leverage TCIS IT monitoring and management tools proactively to detect and resolve issues swiftly.
- Collaborate closely with internal teams, external support groups, and TCIS vendors or suppliers to drive fast and effective solutions.
- Conduct hardware and software audits as needed, ensuring compliance and up-to-date inventories.
- Maintain a comprehensive understanding of TCIS IT policies and procedures, ensuring full compliance at all times.
- Consistently meet and exceed TCIS IT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), contributing to the team’s overall success.
, What You Bring:
Technical:
- Experience of using tickets logging systems and capacity to learn new technology/systems.
- Excellent I.T Technical Support skills covering the following I.T areas: Microsoft O/S Desktop Environment, Apple iOS, MacOS, VoIP Solutions (Telephony, Video Meetings) , Microsoft Application Support, Portable Mobile Devices (Tablets, Phones), Local Area Networking, Remote Connectivity Principals – VPN, RDP
- Full understanding of LAN Protocols such as TCP/IP,
- Two Factor Technologies
Key Competencies:
- Maintaining close working relationships with appropriate customer representatives at all times
- Providing information proactively and reactively to customers, TCIS staff, and management regarding the service provided
- Gaining respect and confidence from coworkers and management teams
- Prioritizing tasks, being flexible and adaptable, and working effectively under tight deadlines
- Maintaining self-motivation, organizing and managing oneself, and helping to motivate others
Qualifications (EDUCATION and/or EXPERIENCE)
- Good I.T understanding (not limited too)
- Security Patching (Software)
- Infrastructure Hardware (Routers, Switches)
- File Servers (Physical, Virtual)
- Network Operating Systems (Linux, VMWare, Microsoft)
Languages
- Excellent communication skills. Fluent English (Speech, Written, Reading, Comprehension) B2 or higher, with the ability to communicate professionally and confidently at all levels, both externally and internally
, ,Why Join Us?
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.
- To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
- Competitive salary
- Cafeteria
- Team building and free time activities
- Modern office environment in Debrecen
Expected salary
Location
Debrecen, Hajdú-Bihar
Job date
Wed, 16 Jul 2025 07:33:21 GMT
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