IT Techpoint Agent

Aarbechtstitel:

IT Techpoint Agent

Firma

Netcompany

Aarbechtsbeschreiwung

Company DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.Job DescriptionEver wondered what it feels like to be a IT Techpoint Agent in Netcompany-Intrasoft?As an IT Techpoint Agent you will:

• Provide support for mobile and tablet devices, including unlocking user accounts and troubleshooting issues.
• Manage orders, repairs, assignment, and activation requests for mobile and tablet devices.
• Handle billing management, control, statistics, and distribution to coordinators.
• Enroll devices in the Mobile Device Management system, support iOS version testing, and follow patching policies.
• Diagnose, prioritize, resolve, and escalate mobile and IT incidents while keeping CMDB updated and users informed.
• Perform software installations, Outlook profile setup, .PST file recovery, and troubleshoot IT issues such as email refresh and password resets.
• Support new joiners and leavers by delivering and returning IT assets, assisting with data backup, and provisioning forgotten accessories.
• Transfer complex issues to relevant teams, send on-site technicians for desk-specific problems, and ensure smooth IT operations.

QualificationsWhat would make you a fit for the role:

• University degree in Computer Science or other relevant field
• Minimum 3 years of relevant experience
• Knowledge of Apple iPhone devices and their ecosystem.
• Experience with Mobile Device Management (MDM) tools.
• Understanding of mobile operating systems.
• Strong spoken and written communication skills in English and French.
• Ability to effectively communicate technical topics with clients and team members.
• Capability to manage workload independently and work in a fast-paced environment.
• Familiarity with ITIL processes, especially Incident Management, and ability to conduct desk research.
• Onsite presence required 5 days a week.

Additional InformationBeing a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!By joining Netcompany – Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you’re collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you’ll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.#LI-PG1Our cultureOur people are the most important element of our success. Our work life is well defined by our set of fundamental Values:#BePartOfSomethingGreat!Please submit your CV in English. All applications will be treated as strictly confidential.Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies – consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.

Erwaart Pai

Location

Luxembourg

Job Datum

Wed, 28 May 2025 23:21:57 GMT

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