Junior Field Support Engineer for MasterConnect Europe

Job title:

Junior Field Support Engineer for MasterConnect Europe

Company

Signify

Job description

Job Title Junior Field Support Engineer for MasterConnect EuropeJob DescriptionAbout SignifyThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.More about the roleAre you a soon-to-be graduate with a passion for providing exceptional customer experiences and ensuring customer satisfaction? Join us as a Field Support Engineer in Copenhagen with Signify and kickstart your career in the lighting industry!As a Junior Field Support Engineer, you will be at the forefront of prioritizing and coordinating complaints for the Nordic market and MasterConnect program across Europe. You’ll play a key role in continuously improving customer field support for MasterConnect in Europe, conducting on-site measurements and analyses to resolve technical complaints. Additionally, you’ll oversee the performance of Customer Service Nordics, ensuring alignment with customer service and productivity KPIs.What you’ll doComplaint Management for Nordic market and MasterConnect programField Support Improvement for MasterConnect in EuropePerformance Management of Customer Service NordicsFeedback and Communication with Field Quality Business OEMKey User Role for C4CS across EuropeMore about youWhile we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:Team player with a customer-centric mindsetKnowledge of DALI and Zigbee communication protocolsStrong problem-solving skills at a system levelCurrently enrolled in a Master’s degree with a hands-on mentalityTechnical skills and affinity with electronicsStrong communication skills in Danish and EnglishIf you’re ready to shine brightly in this exciting role and take the next step in your career, apply now to join our dynamic team at Signify in Copenhagen!Everything we’ll do for youYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.Our ProcessCome join us, and together we can light the way.

Expected salary

Location

København

Job date

Wed, 07 May 2025 23:39:59 GMT

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