Junior / Standard IT Supporter

Titlul postului:

Junior / Standard IT Supporter

Companie

Darwin Rhodes

Descrierea postului

Junior / Standard IT SupporterWe are looking for Junior and Standard IT supporters who will be delivering onsite IT support & services to all users of our client in Denmark. The client’s location is different sites in Greater Copenhagen area, and as local supporter there will be travelling between sites, as supporters rotate between sites based on scheduled plan.We are currently in the phase of building up the team, and you can be part of the interesting journey of ensuring high quality support for all users of our client.The Junior / Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.Principal Responsibilities– Perform the On-Site IT services and support (walk-in and on-site support)– Support the local IT infrastructure– Collaborate and engage with different business teams on IT related matters– Provide user training and on-boarding– Support meeting rooms and AV equipment– Support end-user equipment as per client’s standards– Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager– Perform visits to remote/ dispatched sites when applicable–Experience / EducationJunior : Minimum a degree in IT/Computer Science finalized and 2-3 years of IT support related experience.Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.– Fluent in oral and written Danish and English.– Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)– Experience with ITSM tools like ServiceNow and ticket handling– Experience with KCS is an asset– Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices– If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)– Experience working in an international environment is an asset– Previous experience working in a 24/7 organization & willingness to travel on regular basis– Knowledge of agile working method and maybe experience with KANBAN board method

Salariu așteptat

Locație

København

Data jobului

Thu, 29 Aug 2024 06:42:32 GMT

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