Lounge Host – British Airways Lounges

Job title:

Lounge Host – British Airways Lounges

Company

BaxterStorey

Job description

Company DescriptionBritish Airways Concorde Lounge Host/Waiting Staff£28,099.50 per annum37.5 hours per weekFor almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Come be a part of the food revolution!Job DescriptionBaxterStorey/British Airways partnership£14.41 per hour, *£18.01 per hour paid for overtime (*qualifying terms apply)Quick start potential!!!We supply the catering services within the British Airways Lounges and are looking for Experienced Front of House team members/waiting staff to join our team.Working in the fast paced and exciting Heathrow Airport estate, no two days are the same, but this role provides a rewarding experience working alongside a fabulous, friendly, and experienced team. Our mantra is to ensure each, and every passenger is provided with the best possible hospitality experience at any given time.Responsibilities include:

• Serving Customers Food & Beverages (including alcohol), utilising your charm and attention to detail to deliver a world class passenger experience.
• Greeting Passengers as they enter the lounge, you’ll be the first impression and beginning of the world class Concorde Lounge experience. You’ll need a warm and welcoming personality, excellent communication skills and a flair for teamwork.
• Managing a section: buffet, dining, bar, and lounge area, you’ll assume lead responsibility for the ongoing needs of your passengers.
• Clearing tables quickly and effectively to ensure customers have a clean area to relax in.
• Always providing excellent customer service.

MUST BE ABLE TO FOLLOW SHIFT PATTERN!Rotating Shift – 6 days on 2 days off – 8 hours. All shifts are a combination of morning and afternoon starts.

• 04:30 Earliest start time
• 22:30 Latest finishing time
• It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you that drive, free car parking is provided.

Things to note: To work at the airport, you must have a checkable 5-year history (employment/education/unemployment) and proof of rights to work in the UK. If you’ve spent more than 6 months outside of the UK within the last years, you’ll need to apply for a PCC (police clearance certificate) via the appropriate UK based embassy.QualificationsYour experience and skills include:

• Ability to focus attention on passenger needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional InformationTHE GARNISH:

• 28 Days holiday inclusive of bank holidays
• Book your birthday off – guaranteed (extra days holiday)
• Bespoke training and development
• Pension
• Life insurance
• Monthly customer recognition awards
• Discounts available from Perkbox app, from high street shops to holidays and cinemas
• Selected free food/beverages on duty
• On-site free parking

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.Ready to be fuelled? Apply today.Find out more about us at

Expected salary

£28099.5 per year

Location

Feltham, Greater London

Job date

Thu, 21 Aug 2025 22:33:00 GMT

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