Mail Room Clerk

Job title:

Mail Room Clerk

Company

Job description

The Mail Room Clerk receives, dispatches, sorts and distributes mail from multiple sources. These include, but are not limited to, local and international mail, Diplomatic Post Office (DPO) mail, diplomatic pouch material, and commercial courier services. The incumbent spends a large percentage of time serving customers in the mailroom service window. The position is supervised by the Diplomatic Technology Sub-Unit Chief for Infrastructure.Major Duties:Mailroom Administration and Customer Service

• Ensure the efficient flow of mail to customers and high level of customer service
• Provide incoming and outgoing postal service customers
• Prepares outgoing mail for dispatch
• Utilize local and international courier services as appropriate
• Accept articles for mailing and assist customers with Click-N-Ship usage
• Maintain active and inactive postal directory files
• Issues keys or combinations for individual mailboxes for incoming personnel
• Process mail forwarding requests for departing personnel
• Telephone and written communications related to mailroom services
• Safeguards goods and merchandise transiting through the facility

Official Mail

• Maintains integrity and safety of arriving mail
• Receives and sorts incoming mail accordingly to appropriate organization or person
• Checks and separates outgoing mail for placement to unclassified pouches or local post office
• Records arrival and delivery of all official mail
• Receives training on proper handling procedures and explains to mission officials and employees
• Reports any suspicious items to the Security Office
• Delivery of urgent Embassy origin mail to other foreign government offices and Embassies
• Schedules inter-office mail runs and/or sorts and distributes to office mailboxes

Recordkeeping

• Keeps proper ledgers of mail receipt and delivery to ensure all items are accounted for and properly billed
• Performs standard procedures to process unclassified diplomatic pouch
• Dispatches and receives diplomatic pouches to/from the Department of State and other foreign postal agencies
• Accurate record keeping of invoices and associated materials
• Reports violations of the use of the pouch
• Records and tracks handling of mail to other agency mailrooms and customer delegates

Airport/Freight Forwarder Logistics

• Liaises with contacts to positively influence the flow of Embassy pouch material and Diplomatic Post Office mail
• Interfaces with mid-level Airport Security services, ground handling and customs officials for pick up and delivery
• Includes, on a rotating basis, drives to the airport for pouch pickup
• Driving and accompanying United States Direct Hire employees to the airport
• Retrieves misplaced mail from the Airport cargo holding areas if necessary
• Drives office or cargo vehicles for in-area mail runs in the city and airport
• Vehicle washing and monitoring fluid levels

Other duties as assigned

• This position description in no way implies that these are the only duties to be performed as the incumbent will be required to perform other duties as assigned by the agency

Requirements:EXPERIENCE: One year of experience in customer care, office assistance or clerical workEDUCATION: Successful completion of high school or local equivalent.LANGUAGE: English and Norwegian – Good Working Knowledge (Level 3) in reading, writing, speakingSKILLS: Good organizational skills, thoroughness and accuracy in processing documentation, ability to work in a team environmentMust have a valid Class B driver’s license.Must be able to lift up to 70 pounds (32 kg) and safely move up to 250 pounds (114 kg) with assistanceQualifications:All applicants under consideration will be required to pass medical and security certifications.HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.HIRING PREFERENCE ORDER:1. AEFM / USEFM who is a preference-eligible U.S. Veteran*2. AEFM / USEFM3. FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.Thank you for your application and interest in working at the U.S. Embassy Oslo.We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

• Sektor: Offentlig
• Sted: 0378
• Bransje:

, * Stillingsfunksjon:
, , * Arbeidsspråk: Engelsk

Expected salary

Location

Oslo

Job date

Sat, 19 Oct 2024 22:49:53 GMT

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