Manager – Counsel, Experience & Dispute Solutions

Job title:

Manager – Counsel, Experience & Dispute Solutions

Company

Mastercard

Job description

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager – Counsel, Experience & Dispute SolutionsManager – Counsel, Experience and Dispute SolutionsWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.Job Title
Manager – Counsel, Experience and Dispute SolutionsOverview
Mastercard’s Security Solutions team is part of Mastercard’s global product and services group, and provides strategic and cutting edge safety, security, identity, authentication and fraud solutions to Mastercard’s customers and cardholders.Mastercard is searching for a technology and transactional lawyer to provide product legal support and counsel the Experience and Dispute Solutions team within the Security Solutions organization. The role will act as an advisor for Mastercard Experience and Dispute Solutions product and sales teams by partnering with the business to deliver on commercial objectives and strategy.The candidate will support the overall technology strategies, product and framework development, and implementation of the Experience and Dispute Solutions team services globally. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.Role
This full-time role will provide commercial and product support for the business. You will:

• Advise from the concept through development to launch stage and beyond of various solutions and services within Experience and Dispute Solutions.
• Provide legal and business risk assessment and analysis on matters including new product constructs and go to market strategies.
• Work with business in bringing to market and/or scaling various products in the Experience and Dispute Solutions.
• Provide solutions-oriented business counsel to the Experience and Dispute Solutions product and development teams globally.
• Manage wide-ranging issues such as data usage/privacy, intellectual property, compliance, regulatory, and tax by partnering with subject matter experts in these areas and other stakeholder teams, and balancing these issues against reputational risk to ensure product constructs and commercial agreements are consistent with corporate strategy, internal policies and procedures and applicable laws and regulations.
• Collaborate with product and legal teams (including regulatory, compliance, and data privacy) to advise holistically on product constructs to ensure that they are consistent with business strategy, internal policies and procedures and applicable laws and regulations.
• Work with internal and external regulatory counsel relating to the impact of local laws, government regulations and directives relating to Experience and Dispute solutions.
• Be a strategic partner and trusted advisor to a demanding business unit; counseling the business on deal matters as well as general business matters; engage in a high level of interaction with business clients.
• Manage and assist with projects relating to creating and managing efficiencies and capabilities that will optimize the current operating model; harmonizing go-to-market strategies and commercial business globally; and administration of such projects.
• Take responsibility for special projects while continuing to handle a steady stream of day-to-day matters.
• Ensure compliance with company policies and procedures.
• Manage external counsel within agreed policy and budget.
• Develop strong relationships with product development, business, and senior management within the company.

All About You

• EU qualified lawyer with a solid academic and training background.
• Extensive legal experience, preferably including both law firm and in-house experience.
• Experience in technology, security and/or payments matters is a distinct advantage.
• Strong business acumen, and a keen interest in technology.
• Strong drafting and negotiating skills across a range of complex commercial contracts and the ability to understand and simplify complex concepts, issues, technologies, and deal structures.
• Fast learner who can gain rapid familiarity with complex and evolving products and solutions.
• Exposure to a broad range of transactional, commercial and technology law issues.
• Strong working knowledge of data privacy and intellectual property issues.
• Team player and great attitude.
• Self-starter and ability to work independently and collaboratively, including with global colleagues, but also take direction from manager and other team members, as appropriate.
• Experience working on global agreements, across multiple jurisdictions and time zones.
• Must be pragmatic, solutions-oriented, creative, thought provoker, and an advocate for the business; must have leadership skills in bringing different perspectives together and work through competing priorities.
• Must have strong communication skills to interact with clients and colleagues.
• Lively interest in the business of Mastercard and an enjoyment of working in a fast-paced environment.

Please note that this job description is not exhaustive and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the Disputes and Experience business.Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Expected salary

Location

Waterloo, Waals Brabant

Job date

Thu, 31 Jul 2025 03:37:42 GMT

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