Manager IAM Service Owner

Job title:

Manager IAM Service Owner

Company

IATA

Job description

Employment Type: Permanent
Contract Duration:Why you will love working hereAt IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA – We collaborate across teams, TRUSTED – We do the right thing, INNOVATIVE – We make tomorrow better, INCLUSIVE – We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous ‘work from abroad’ policy, and you get your birthday off!

About the team you are joiningDigital Identity is an all-IATA objective with the information and data division spearheading the industry transformation from traditional IAM solution to Digital Identity-based ones. The Digital Identity team brings together industry facing and internal facing identity related activities to foster collaboration and accelerate the transformation.
You will report to the Head of Digital Identity, Innovation and Identity Services in the technology department of the Information and Data division.What your day would be like

• Assume position as the IAM Operations Lead for the IAM platform contributing to actual operations and managing escalations and incident response.
• Lead the outsourced IAM operations and work with the Managed Service Provider’s (MSP’s) resources to ensure deliverables are met within Service Level Agreements (SLA).
• Co-define IAM Operations’ service levels, and metrics with IT system owners.
• Analyze & report periodic IAM service performance metrics. Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition.
• Augment production support team(s) to ensure sufficient coverage for current & future IAM services.
• Ensure all process activities are performed on time and with necessary quality
• Prepare and maintain documentation including SOPs, runbooks, resiliency plans, incident response materials and SOP’s for all IATA IAM Services.
• Troubleshoot and support IAM tools such as SailPoint Identity Now and supporting applications/systems. Contribute to Directory Services trouble shooting.
• Prepare root cause analysis and post mortem incident analysis reports.
• Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls
• Drive adoption of the products and build relationships to retain engagement throughout the life of the service offering
• Lead response activities including working with business teams to report on status of service restoration activities.
• Continually improve the service offering of the IAM team in charge of access provisioning
• Gather product feedback from stakeholders and vendors for collaboration with Service Owners, Architects, and Engineers on roadmaps
• Provide technology leadership and direction to internal and outsourced IAM teams.
• Communicate effectively with management as well as customers to identify needs and evaluate alternate technical solutions and strategies.
• Collaborate with business and technology staff to clarify user requirements, determine realistic project timeframes, and ensure that technology solution meets business needs.
• Collaborate with IAM Delivery, Engineering, Security and Architecture teams to maintain an ongoing IAM strategy aligned with IATA’s business objectives.
• Identify service improvement opportunities and collaborate with IT system owners for prioritization.
• Participate in audits and other compliance assessment activities as needed to assist with meeting IATA compliance deadlines.
• Work closely with business and application owners to analyze, configure and add new services as necessary.
• Maintain patches and upgrades on a regular basis, upgrade administrative tools and utilities.
• Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.
• Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurations.

• Contribute to the assessment and potential operationalization of decentralized digital identity based IAM solutions.

We would love to hear from you ifUniversity degree in Computer Science, IT security or equivalent
Minimum 5 year experience in IAM operation with SailPoint Identity Now (IDN) / Identity Secuity Cloud (ISC) experience. Experience with the module “Non-Employee Risk Management” would be a plus.
Strong communication skills including ability to explain functional and strategic impact of technical choices.
A team player mindset in a multicultural working environment.
Knowledge and experience with decentralized digital identity solutions is a plusTravel Required: NLearn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!

Expected salary

Location

Genève

Job date

Sun, 18 May 2025 06:19:47 GMT

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