Manager IT – User Support & Client Services

Job title:

Manager IT – User Support & Client Services

Company

Sperton

Job description

📍 Location: Stockholm
🗓️ Start Date: September/October
📄 Contract Type: Full-time consultancy assignment (fixed-term)
🔒 Security Clearance: Level 2 (SUA) required (Swedish citizenship mandatory)About the RoleWe are seeking an experienced Team Manager (Acting, Consultancy Assignment) to lead the User Support & Client Services unit within the IT Department of a government authority. This newly established unit plays a crucial role in delivering secure and efficient internal IT services during an ongoing organizational transformation.What You’ll Do

• Lead a team of 12 employees + 1 consultant with full personnel and budget responsibility.
• Manage system specialists (hardware, software packaging, VDI) and user support staff (Helpdesk & on-site).
• Drive both strategic and operational development of IT support services.
• Actively contribute to management team discussions and strategic planning.
• Oversee budgeting, financial follow-up, and forecasting.
• Conduct employee appraisals, performance reviews, and salary discussions.
• Support agile teams and release trains in daily operations.
• Play a key role in the agile transformation (SAFe framework).
• Contribute to the long-term development of internal IT services.

What We’re Looking For

• Several years of leadership experience with formal personnel & budget responsibility (ideally in 250+ employee organizations).
• Strong IT background with experience in strategic change management.
• Proven ability to lead IT support functions (Helpdesk, on-site support).
• Hands-on experience working in agile environments (SAFe framework).
• Fluent Swedish (spoken & written) is required.
• Strong analytical and strategic leadership skills.

About SpertonSperton is a global recruitment and consulting firm with offices across Europe, Asia, and the Americas. We help companies find and manage top talent across borders, delivering fast, compliant, and flexible recruitment, consultant hiring, and global mobility services.

Expected salary

Location

Sverige

Job date

Fri, 22 Aug 2025 05:58:01 GMT

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