Mental Health Case Worker

Job title:

Mental Health Case Worker

Company

Merchants Quay Ireland

Job description

Job Title: Mental Health Case WorkerReports to: Women’s Services Co-ordinatorObjective: To effectively deliver mental health support services to female service users who may present with a variety of complex needs including addiction, homelessness, trauma, and co-occurring mental health difficulties, and to support the overall development of a high-quality women’s only multi-disciplinary service.Hours: 37.5 hours per week (Mon- Sun 8am-8pm)Contract length: Indefinite ContractSalary Scale: Dependent on experienceMQI are looking to recruit a Female Mental Health Case Worker to work in an exciting new Female Specific service. This role will be part of the team responsible for the operation of a new female only day service, “Jane’s Place”, in it’s new building in Dublin 2 with onsite multi-disciplinary teams as well as in-reach clinics into partner agencies. This is a non-judgmental, low threshold, safe space for women, which provides access to key-working, counselling, GP, general and mental health support, psycho-educational, therapeutic and social groups.The female only day service will provide a ‘one-stop-shop’ for access to information and supports across health, addiction, life skills, gender-based violence, coercive control, legal issues, education, employment support, counselling and mental health services. The role involves 1:1 work with female service users, psycho-educational group work, in-reach into other community projects as well as advocating and empowering female service users.Main responsibilities:

• To work as part of the multi-disciplinary team using a case management approach to take responsibility for all aspects of the delivery of mental health supports to female service users.

• To develop links and build effective working relationships with the appropriate statutory and voluntary agencies to ensure access to mental health services for the client group

• To work collaboratively as part of a multi-disciplinary team in the best interests of the women that use the service

• One-to-one mental health support in times of crisis, suicide ideation and/or self-harm

• Work to improve outcomes, create pathways and enable access for women into appropriate mental health and mental health recovery services.

• To facilitate the day-to-day operations of a drop-in and appointment-based service, to be flexible and have the ability to manage your own diary whilst ensuring the smooth operation of the service.

• Network with other organisations and agencies who support and work with women with complex or multiple needs.

• To develop and establish empowering, peer support and psycho-educational groups that strengthen and encourage the belief for women in their own ability to make positive change in their mental wellness, using a strengths-based approach

• To help develop and foster an environment of support and encouragement including Peer lead initiatives and programmes where women hold each other up

• Developing collaborative initiatives with specialist services aimed at addressing complex needs of women.

• Working to enable access to and pathways out of services to encourage re-integration into the community, to promote Recovery and to continue to support women along this journey, to meet their individual goals

• Developing strategies in order to increase engagement with women.

• Attend training, seminars, conferences, networks, engagement forums etc related to women’s specific services etc

• To participate in internal and external meetings as required.

• To have a flexible approach to the work in response to organisational change, development and review of best practice.

• To support and deliver training to staff on topics related to mental health e.g. specific mental illness, diagnosis, suicidal ideation, referral to community mental health teams.

• To ensure that all relevant documentation is completed

• Reporting to the Service Coordinator for individual support, supervision, performance appraisal and working within the parameters of the MQI policies and procedures.

• To ensure that Health & Safety standards are maintained in accordance with the H&S Statement of and to attend H&S Committee Meetings when required

Client work:

• To oversee the mental health welfare of service users and ensure that their needs are attended to with sensitivity and efficiency.

• To, wherever possible, involve and include service users in the ongoing development of the service and to have their participation built into service plans when feasible.

• Developing programmes that promote personal and social development of women.

• To support female services users in a safe, client centred, trauma informed environment.

• To identify and work with the multiple needs of female service users

• To provide early and crisis intervention, information, referral, advice, advocacy in a person-centred capacity.

• To provide high quality, needs led and targeted supports to women with complex needs.

• To provide crisis and case management support in an outreach and in-reach capacity.

• Working within a trauma informed approach to improve outcomes for women accessing crisis services, with multiple needs.

Reporting:

• Produce standard monthly reports for the Service Co-Ordinator in line with funding agencies requirements and compile any ad hoc information requests as required.

• Responsible for ensuring that service user records and data are kept updated on the CRM system at all times and provide reports to the Service Co-Ordinator in keeping with all required deadlines and on an ad hoc basis as required.

• To complete all administrative tasks such as report writing, collation of statistics, maintenance of accurate records, up to date case notes, relevant form filling in order to ensure that the service runs smoothly, safely and effectively, in line with GDPR and confidentiality policies.

Essential Criteria:– Have a relevant qualification (minimum QQI Level 7 or equivalent) e.g. Psychology, psychiatric nursing, training in mental health, dual diagnosis or related field.– Have a minimum of 2 years relevant work experience in mental health services, addiction and homeless services, social care, or related fields.– To have a good understanding of the models of mental health recovery, such as Cognitive Behaviour Therapy (CBT), ASIST, SafeTalk, WRAP, STORM, and best practice in relation to harm reduction, preparation for treatment and relapse prevention.– Recognising the indicators of deteriorating mental health, discussing, and agreeing the appropriate intervention to be proposed.Desirable Criteria:– To have a working knowledge of homeless service systems and pathways out of homelessness– The ability to work with multiple presentations including but not limited to addiction, mental health, homelessness, domestic violence, trauma, sex work & trafficking– To have experience of working within a team, with good communication skills and the ability to work independently also– Have experience of key working, case management and group facilitation.– Understanding of the challenges women with complex needs face– A knowledge and understanding of a trauma informed approachBenefitsSick Pay Scheme (following the probationary period)Minimum 23 days Annual Leave plus one Good Will DayDefined Contribution Pension Scheme (after the probationary period)Death In Service Benefit (from commencement of employment)Bike to Work SchemePaid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)Employee Assistance Programme (EAP)Merchants Quay Ireland is an equal opportunities employerApplication Process:If you are interested in this exciting role, please click the link below to apply by the 18th July 2025.Salary33,860-40,040

Expected salary

€33860 – 40040 per year

Location

Dublin

Job date

Wed, 02 Jul 2025 22:56:31 GMT

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