Merchant Services Associate

Job title:

Merchant Services Associate

Company

Wolt

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.The Merchant Services Associate (MxSA) collaborates closely with our Restaurant and Retail Development Managers, as well as Support Associates, to help our partners unlock their full potential on the Wolt platform.In this role, the MxSA provides day-to-day support to our merchant partners, assisting them in improving both their commercial outcomes and operational performance.What you’ll be doing

• Responding to partner inquiries and requests related to their ongoing use of Wolt’s delivery services.
• Assisting the Support team with more complex partner support tickets to ensure timely and effective resolution.
• Overseeing equipment enrollment, managing inventory, and resolving basic technical issues.
• Handling the administrative aspects of partnership contract changes.
• Managing and implementing updates to restaurant menus and retail assortments on the platform.
• Supporting the Merchant team in improving the performance of partners with low sales or operational challenges.
• Taking ownership of various projects related to merchant operations.
• Providing ad-hoc support to the Merchant team as needed.

Our humble expectations

• A proactive and reliable team member who can confidently take on the responsibilities outlined above.
• A self-starter mindset with a hands-on approach and a willingness to contribute wherever needed.
• Strong communication skills in both Finnish and English, written and spoken.
• A genuine alignment with Wolt’s culture and values, recognizing them as the foundation of our continued success.
• Most importantly – a true team player. At Wolt, we believe in doing ordinary things extraordinarily well, together.

What we offer

• A fast-paced, international environment with a strong, supportive team spirit.
• The chance to make a real impact from day one → your work directly supports our merchant partners and Wolt’s growth.
• The opportunity to learn and develop by working across different areas of merchant operations.
• A role with plenty of ownership and autonomy → we trust our people to get things done.
• A hands-on, scale-up environment that combines startup energy with solid company foundations.
• Local benefits such as private healthcare, paid holidays, and regular team events (depending on the country).

Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.TeamOur visionOur cultureOur peopleWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.The delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”– Nicolas, Sales Team LeadTeamWe drive Wolt’s growthWe’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.Our visionThe delivery of (almost) everythingAt Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.Our cultureOur cultureAt Wolt, you’ll learn more, build more, and ship more than in most other companies.You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.Our people“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging.”– Nicolas, Sales Team LeadApply nowBasic informationFirst Name *Last Name *Email *Phone *Wolt Recruitment Privacy Statement *Please review the and acknowledge.I understand that my personal data will be processed in accordance with Wolt’s recruitment privacy statement.Location *Additional informationWolt – Self-Identification SurveyTo ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don’t feel comfortable answering any question, you can select “I don’t want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.What’s your age? *Which gender do you most closely identify with? *Are you a national of the country where you are applying to work? *Attachments *You’re welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.

Expected salary

Location

Helsinki

Job date

Thu, 01 May 2025 05:35:36 GMT

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