NSI – Experienced Service Desk Agent – FR/EN/GER/LUX – Luxembourg

Aarbechtstitel:

NSI – Experienced Service Desk Agent – FR/EN/GER/LUX – Luxembourg

Firma

NSI

Aarbechtsbeschreiwung

NSI-CEGEKA Group is based in Luxembourg, Belgium, France & Canada. The company celebrated its 30th anniversary in 2023. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.To reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish,Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects will also be expected.
• More specifically, the following tasks will need to be performed:

• Support on network infrastructure,
• Call handling, tracking, dispatching, and escalation,
• Monitoring critical systems,
• Participation to infrastructure improvement projects.

Your profile:

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint…
• Fluent in French, English, German and Luxembourgish,
• Open-mindedness and readiness to work in a multicultural environment.
• Strong team spirit and customer orientation.
• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required.
• ITIL certification would be a valuable asset.

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.What is offered 🤝 :

• Take the opportunity to join our “NSI family”, where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

Erwaart Pai

Location

Luxembourg

Job Datum

Tue, 13 May 2025 22:24:59 GMT

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