Operational Support Manager

Job title:

Operational Support Manager

Company

Pandora

Job description

Operational Support ManagerContract: PermanentLocation: Dublin RegionWe are currently seeking a proactive, results-driven individual to support the delivery of our retail goals. If you thrive on driving sales through people leadership, responding to business needs and driving action, and proactive problem-solving, then we’d love to hear from you.In the UK, we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.The roleThe Mobile Store Manager is a dynamic role that will require the successful candidate to be both proactive in problem-solving and flexible, responding to business needs.The role will be a combination of providing on-the-ground management cover in stores and proactively working with RSMs/DSMs to identify opportunities to drive commercial results across the division.What to expect from the roleThe role will focus on three key elements and support the division with specific focus areas across these three:

• Revenue Driving: Supporting key stores in driving increased revenue. Supporting and motivating the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs while setting an example in exemplary customer service.

• Operational and Customer Service Excellence: Implementing and leading on operational excellence in stores across the division. Having a strong retail floor presence, educating and influencing the store to deliver customer service excellence.

• People Focus: Onboarding and inducting store management and driving excellence in people management and development across the division. Providing management cover in key stores where there are vacancies, resource gaps, or holiday cover is needed.

The successful candidateThis role will require flexibility and proactivity. Therefore, the ideal candidate will be a highly capable people leader and a passionate team player who will drive results in ambiguous circumstances.Prior store manager experience will set the candidate up to make an impact quickly. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring, and delivering in their role.An ideal candidate will have:

• Ability to travel and drive extensively across the division
• Understanding that you may need to be away from home during the week occasionally
• Proven experience in driving sales and profitability in a top-turnover store, potentially in a multi-site or dual-site role
• Operational excellence
• Ability to understand the importance of Pandora’s local and global business strategy, with the ability to translate these into effective store, regional, and divisional KPIs
• Experience in using data to identify trends, issues and root causes, and the ability to take action to deliver when such opportunities are identified
• Strong relationship and communication skills to foster collaborative teamwork
• The ability to be adaptable and flexible to changing business needs
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• Ability to deliver results and drive success in uncertain or ambiguous situations

Why work with us?Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.Our generous benefits package includes:

• A highly competitive salary
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
• Generous employee discount
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*About PandoraPandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Expected salary

Location

Clondalkin, Co Dublin

Job date

Wed, 13 Aug 2025 07:32:49 GMT

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