Operations Officer GLA

Job title:

Operations Officer GLA

Company

Signature Aviation

Job description

Operations OfficerGlasgowJob Purpose:

• Help coordinate the smooth running of the Glasgow base which includes dealings with Bookings, Queries and our Flight Turnarounds.
• Be the face of the business providing world class service to our customers whilst ensuring a smooth transition from the start to finish of our customers journey through Signature Flight Support
• The role will be shift based and requires flexibility of start and finish times, with occasional overtime during busy periods.

Who we are:We provide VIP services to both General and Commercial Operators. We deliver a truly exceptional service from the moment we first converse … We don’t just aim to please, We aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military and commercial aircraft.We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.What you’ll be doing:

• Assist the day-to-day operations of the base, provide exceptional customer service to all passengers, visitors and crew in line with the Signature Service Programme.

• Run our Operations Department by responding to our customers and booking in flights, liaising effectively with airlines and brokers, ensuring good time keeping and organisational skills

• Carry out ramp services as required for the operation
• Providing assistance to Flight Crew and Passengers
• Liaise with ground handling services where necessary as directed by the customer and General Manager.
• Carry out fuel quality checks, bulking of fuel vehicle with Jet A1 at fuel yard and delivery of Jet A1 fuel to Customers’ Aircraft.
• Ensure that we adhere and comply with all requirements/guidelines/passport, customs, and immigration formalities set by the airport authority, UK Border Force and Special Branch.
• Raise and process invoices and assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
• Ensure VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.

About You:

• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• Additional languages are desirable
• Valid and clean driving licence

Expected salary

Location

Glasgow

Job date

Wed, 09 Apr 2025 22:23:14 GMT

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