AXA
Job title:
Operations Training Manager
Company
AXA
Job description
Job Title: Operations Training Manager at AXA PartnersLocation: Balma (France), Shannon (Ireland), or Helsinki (Finland)About the position:We are looking for an Operations Training Manager who will be responsible for designing and implementing the global learning strategy for AXA Partners CLP. Working closely with other departments, you will oversee a team of Learning specialists and ensure that necessary technical and soft skills are provided to our organization. You will also participate in projects involving new learning methods and new ways of working for employees.Key responsibilities:Designing and implementing world-class learning for operations in all regions, as well as creating an onboarding program for all new CLP employees. It is essential to translate operational strategy into a learning strategy, to ensure that minimum skill requirements within operations are met and improved, and to coordinate the delivery of training and development programs, including technical training and operational skills. Additionally, it is important to ensure the quality of training delivery, to foster team innovation, to remain involved in the creation and delivery of online learning packages, and to support the Operations leadership in executing new projects. Furthermore, it is crucial to act as a subject matter expert on related topics, to foster innovation, to test new learning solutions, and to remain flexible to adapt to changes in the company.People management and engagement:People management and engagement require a holistic approach to creating a positive work environment where employees feel autonomous and encouraged to develop. This involves modelling AXA’s values in daily leadership, working closely with HR, team leaders, and Operations Directors to identify training and development needs, and implementing best practices to drive operational excellence. Daily performance management, conducting regular team meetings and individual interviews, promoting two-way communication channels, supporting problem-solving, and a “can-do” attitude, as well as promoting a values-based, innovative, and continuous improvement culture are key aspects of this role. Additionally, it is essential to play an active role in the employee and customer experience pillar to foster communication, community, care, celebration, and engagement within the organization.Controls and compliance:Controls and compliance involve standardizing new learning materials across all regions, ensuring compliance and regulatory training offerings are completed on time, and managing the learning team’s budget.#LI-EN #LI-HybridQualificationsAbout You:· 5+ years’ experience in insurance, financial services or similar industry, ideally in an Operations environment· Previous management experience leading a successful team to achieve KPI targets· Experience in designing and facilitating large scale learning initiatives· Cross-functional teamwork capabilities and experience inspiring and challenge stakeholders to try out new ways of learning· Proven record of driving performance management· Cross functional experience, working in matrix organizations· Flexibility and adaptability on changing environments and needs· Experience in the design, delivery, development and analysis of training· Fluency in English· Awareness of Project Management methodologies· Background in competency assessment and the evaluation of training· Exposure in the insurance or Financial services industry· Curious and positive mindset with high interest in new technologies and new ways of learning· Leading and managing teams with compassion, – encouraging creativity and diverse ideas· Capable of motivating others, inspire ideas and foster supportive and diverse teamsJoin a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program
Expected salary
Location
Balma, Haute-Garonne – Helsinki
Job date
Fri, 28 Feb 2025 23:45:45 GMT
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