Order Coordinator

Job title:

Order Coordinator

Company

Logistics

Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.Together, we keep everyday life moving to build a better tomorrowWe Hiab, are looking for a Order Coordinator responsible for coordinating Customer Service Centers and Importers orders, handling related issues, and ensuring effective communication with all stakeholders.Main tasks and responsibilities

• Process customers’ orders in ProSales and OMS, ensuring alignment with the production Capacity Framework (slot plan),
• Request adjustments to Capacity Framework based on order intake trends and lead times,
• Verify order completeness, ensuring that all necessary details are provided by customer before processing,
• Transfer orders to LN and validate successful receipt in the system ,
• Resolve order transfer issues, including resending orders to LN in case of configurator errors or missing items ,
• Provide customer support, responding to inquiries regarding order status, delays, and general order-related questions ,
• Coordinate with the PSC (Product Supply Center) by requesting and relaying information to address specific customer requests,
• Manage order change requests, ensuring timely updates and communication with relevant stakeholders,
• Handle special or urgent shipping requests, including changes to delivery addresses. If the order has already been completed ,forward the request to the PSC shipping department,
• Coordinate B-orders with Product Manager, R&D, Production Engineering, Quality, Sourcing and Shipping. Participate in B-order meetings and provide feedback in the process (internally to B-order process attendees and externally to customers),
• Generate general lead time report for PSC and answer specific lead time questions,
• Prepare and issue weekly order status report for PSC based on order level report provided by PSC ,
• Monitor and report order intake to support business decision-making.
• Manage order-related exceptions, including:

– Identifying and informing relevant teams about new models, options, and items.– Escalating issues and errors related to configurator setup/rules.– Addressing invoicing-related questions from the finance team,– Prioritize and communicate urgent orders, keeping logistics and production teams informed about critical prioritiesWhat you’ll need to succeedDoświadczenie/ Working Experience

• Experience in logistics and production

Kompetencje I umiejętności/ Competence and Skills

• Using the MS Office suite
• Using the Google tools – well seen,
• Strong Customer focus and understanding,
• Knowledge of order processing workflows in a production environment
• Ability to work in a structured and efficient manner
• Ability to work according to instructions and processes
• Excellent organizational skills
• Self-discipline and strong teamwork skills (essential)

Umiejętności lingwistyczne/ Language skills

• English: fluent in speech and writing.

You will be part ofWe offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.Interested to join?If you are excited about this opportunity, please submit your application in English.Hiab is part of CargotecHiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow.Hiab is part of Cargotec Corporation. Cargotec’s (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people.

Expected salary

Location

Jonsered, Västra Götaland – Helsinki

Job date

Wed, 05 Mar 2025 02:41:32 GMT

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