Order Desk Specialist – Upgrades

Job title:

Order Desk Specialist – Upgrades

Company

Sandvik

Job description

Our exciting opportunityWe are now recruiting an Order Desk Specialist with a focus on Underground and Boom Surface Drills equipment upgrade and rebuild orders in our Parts & Services Division. The Division drives the aftermarket business keeping customers’ fleet on track with services, solutions, and parts. The position is permanent, full-time and based in Tampere, Finland.About your roleAs the Order Desk Specialist, you will provide support to the Parts & Services Product Line to ensure customer orders and factory kit deliveries for drills are managed effectively and warranty issues are resolved in a timely manner.Your main responsibilitiesCoordinate shipment performance and invoicing according to kit production schedule, plan packing, loading and shipment of the kits to reduce logistics timesExpedite kits and assist with data quality, accuracy, and business reporting according to production information and Customer instructionsCarry out pre-booking with freight forwarders to optimize shipment timeFollow logistics imperatives (vessel, airplane availabilities) and coordinate schedule changes and kit prioritiesMonitor logistics flows for any changes and keep stakeholders informedOrganize kit packing internally or externally (order trucks to move kits to suppliers if needed)Prepare and issue expedition documents such as load lift order, invoice, packing-list, for all Customers, Sales Areas, forwarders, and banksTrack shipment and communicate shipping detailsFollow up commercial information and shipment constraints to ensure fast invoicing and efficient customs clearanceEnsure data quality and accuracy within CRM Salesforce by screening Opportunities information.Provide administrative support to the Rebuild & Upgrades Portfolio and assist with data quality, accuracy, and business reportingManage Customer complaints in terms of logistics and follow up disputes with freight forwarders, insurance packers, transportersAbout your backgroundA suitable technical or commercial degree and a minimum of couple years’ order desk or internal sales experienceHigh-level attention to detail and strong analytical skillsStrong customer focus: solution oriented, autonomous, and pragmaticExcellent knowledge of export procedures: incoterms, documentary credits, dangerous goodsGreat knowledge of transport and freight optionsGood understanding of warranty processesAbility to work independently as well as part of a teamYou are flexible, self-motivated and an excellent communicator. You are proactive with excellent planning and organizing skills. You have a high level of professionalism, honesty and integrity and you have strong negotiation and stakeholder skills. You understand and manage data and work in relevant systems. You can clearly and fluently express yourself to our internal or external stakeholders and you communicate in English and in Finnish.About our cultureOur role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, the possibility to work partially remotely, as well as many different career options. Are you intrigued? Visit our , , and to get to know us further.Contact information
For further information about the job, please contact the recruiting manager: Tomi Järvi, Portfolio Manager, Rebuilds & Upgrades, Parts & Services, tel: +358 400 147427 (EEST).For further information regarding the recruitment process, please contact: Sandvik’s HR Services, Finland, tel. +358 800 1 44444 (weekdays at 9-11 or 13-15 EEST).Want to be part of our Parts and Services team?Submit your application by Sunday August 31st, 2025.Your application should consist of an introductory letter including your salary request and a CV (in English). When applying, please make sure to also attach your introductory letter when asked to upload your CV. Please note that we don’t accept applications by email.Job ID: R0081040About our companyMining is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2024, sales were approximately 64 billion SEK with about 17.000 employees.We have already decided on what advertising channels and marketing campaigns we wish to use, and respectfully decline any additional contacts.

Expected salary

Location

Tampere, Pirkanmaa

Job date

Sat, 09 Aug 2025 22:24:32 GMT

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