Outpatient Services Supervisor

Job title:

Outpatient Services Supervisor

Company

NHS

Job description

The Outpatient Patient Service Centre role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves supporting the Supervisor and lead a team compromising of Senior Administrator and a team of Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. The role is for our busy Patient Service Centre and the candidate will be working in a fast-paced environment and will involve training of new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. To help support the team to maintain accurate staff records and ensure mandatory training is up to date. The Assistant Administrators you will be responsible for will carry out many tasks from registering the GP referrals, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.Main duties of the jobAlong with the Senior Administrator you will manage the day to day activities of the staff and work within Patient Service Centre ensuring a comprehensive administrative service to all service users. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic) and typing and preparation of correspondence for team members.We have several teams within Patient Service Centre which consist of Clinic maintenance team which deal with all clinic changes this could be cancelling a clinic, changing a slot from face to face to telephone, setting up new clinics. Two week wait team who deal with urgent appointments for patients to be seen within 2 weeks. Pre-reg team who deal with the referrals as they come in from the GP’s and register them on the system. The 18-week teams book patients first appointments within an 18-week period.About usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted31 October 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-6653DCB-BJob locationsKent and Canterbury HospitalCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationQualificationsEssential

• Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)

Desirable

• Customer Services Training

SkillsEssential

• Minimum of 2 years’ experience of working in a busy administration environment.
• Excellent communication and interpersonal skills, showing empathy and diplomacy.
• Experience in a customer facing role, providing a sensitive and caring approach.
• High level of accuracy and attention to detail.
• Ability to communicate clearly, both written and verbally.
• Ability to interact with colleagues and other stakeholders courteously.
• Ability to prioritise and organise own workload and productivity of the team.
• Ability to negotiate and persuade.
• Analytical skills
• Ability to track information.

Desirable

• Previous NHS experience.
• Training and coaching experience

GovernanceEssential

• To adhere to organisational Governance guidelines and report against these.
• Experience of managing issues associated with Risk.

Desirable

• Knowledge of the Datix system

Personal AttributesEssential

• Ability to remain calm under pressure.
• Experience of managing a team
• Experience or awareness of a range of work practices in an office setting.
• Experience of interacting with customers/patients.

OtherEssential

• To be aware of and adhere to the Trust’s Vision, Mission and Values.

Person SpecificationQualificationsEssential

• Numeracy & literacy (Maths and English) qualifications GCSE (C / 4 or above)

Desirable

• Customer Services Training

SkillsEssential

• Minimum of 2 years’ experience of working in a busy administration environment.
• Excellent communication and interpersonal skills, showing empathy and diplomacy.
• Experience in a customer facing role, providing a sensitive and caring approach.
• High level of accuracy and attention to detail.
• Ability to communicate clearly, both written and verbally.
• Ability to interact with colleagues and other stakeholders courteously.
• Ability to prioritise and organise own workload and productivity of the team.
• Ability to negotiate and persuade.
• Analytical skills
• Ability to track information.

Desirable

• Previous NHS experience.
• Training and coaching experience

GovernanceEssential

• To adhere to organisational Governance guidelines and report against these.
• Experience of managing issues associated with Risk.

Desirable

• Knowledge of the Datix system

Personal AttributesEssential

• Ability to remain calm under pressure.
• Experience of managing a team
• Experience or awareness of a range of work practices in an office setting.
• Experience of interacting with customers/patients.

OtherEssential

• To be aware of and adhere to the Trust’s Vision, Mission and Values.

Expected salary

£26530 – 29114 per year

Location

Canterbury

Job date

Sat, 02 Nov 2024 02:51:36 GMT

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