Payments and Collections Business Analyst
So Energy
đ UK, Hybridâïž Our Perks
So EnergyWho we areSo Energy was created in 2015 because we knew energy suppliers could be better. Since then, weâve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But weâre not done. Weâre on the road to a net zero future, and thanks to our partnership with ESB, weâre well on the way. Weâre customer-centric, tech-led, and passionate about sustainability.We want to do the best we can for our customers, each other, and our planet, so weâve created a workplace thatâs encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:
The RolePayments & Collections Business Analyst at SO ENERGYWeâre looking for a commercially focused Data Analyst to join our Customer Operations function. This role is embedded within the Payments and Collections function and plays a crucial part in using data to identify trends, support operational improvement, and deliver better outcomes for our customers and frontline teams.This role suits someone who thrives on making data accessible and actionable, with excellent SQL skills, a strong eye for process efficiency, and a natural ability for storytelling through data. Youâll be expected to work closely with operational leaders to uncover insights and recommend improvements, while also collaborating with the central Data team to ensure scalable, reliable reporting.Key Stakeholders:
What youâll be getting up to:Data Collection & Validation
Reporting & Dash-boarding
KPI Monitoring & Analysis
Trend Identification & Forecasting
Process Improvement & Automation
Compliance & Risk Management
Stakeholder Collaboration & Communication
This role will be a great fit if:Essential:
Desirable:
Research shows that some people are less likely to apply for a role Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.So, if this role excites you, donât let our role description hold you back, get applying!Support â If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best â please let us know so we can talk about how we can best support you and make any adjustments that may be needed.Our ValuesWe look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.Clear â The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleaguesHonest â Transparency is key, Whether thatâs providing clear bills to our customers or trusting our staff to do the right thing.Ambitious â All of us are ambitious about the future of So Energy and what we can contribute to it.Inquisitive â We are also questioning the Status Quo to see if there is a better way to do things for our customersCaring â We care about the work we are doing, our customers and our colleagues
Sustainable â As a renewable energy company we are providing sustainable products but we also care about sustainable careers. Thatâs why learning and continuous development is so important to us.Diversity, Equity, Inclusion & BelongingAt So Energy, weâre committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Itâs essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isnât just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.
London
Thu, 05 Jun 2025 22:48:02 GMT
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