Principal Systems Engineer(Voice/Routing)

Job title:

Principal Systems Engineer(Voice/Routing)

Company

Nicoll Curtin

Job description

The Expertise We’re Looking For

• Minimum seven years voice/routing experience (Genesys Composer experience preferred, Amazon Connect as well).
• Essential to have experience using Genesys composer to create and maintain complex routing strategies.
• Strong leadership and organizational skills.
• Excellent communication and presentation skills with strong problem solving and analytical skills.
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation.
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Define, champion, manage pace, tools, best practices, and related development methodologies You effectively address functional and quality goals of systems during design activities.
• Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines.
• Proficiency managing, configuring and tuning Linux operating systems.
• Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution.
• Demonstrate ability to effectively interact with all levels of management/personnel.
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
• System monitoring and performance evaluation.
• Documentation of process and procedures as assigned.
• Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct).
• Experience supporting 24/7, continuous availability production environments.

The Skills You Bring

• You own the outcome by taking personal accountability for delivering strong results.
• You can collaborate with others in a team-oriented, fast-paced environment.
• You create clean and testable code that can be used as an example to less experienced engineers.
• You question the way things are done, always seeking to improve the productivity of the team.
• You can make the complex understandable. Solve complex problems, not just detect them.
• You believe automation is key to produce high quality software at an increasingly faster pace.
• Passion and intellectually curiosity to learn new technologies and business areas.
• Translate architectural standards into application level design.
• Creating intuitive solutions to real world business problems.
• Strong facilitation, influencing and negotiation skills.
• Excellent communication skills, both through written and verbal channels.
• Excellent collaboration skills to work with multiple teams in the organization and understand when and how to escalate.

Expected salary

€90000 per year

Location

Ireland

Job date

Fri, 21 Feb 2025 05:13:16 GMT

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